Scheduler

Lovelace Health System; Albuquerque (NM); On-site; USD 34,000 - 42,000; Full time

Job summary

Lovelace Health System is seeking an Administration Scheduler in Albuquerque, NM for day shift, full-time. You will provide a world-class patient experience via phone, chat, and email, and efficiently schedule, reschedule, and pre-register patients using EPIC across up to two specialty lines.

Ideal candidates have a High School Diploma or GED and strong computer skills with Word, Excel, and Outlook. Associate’s degree and healthcare experience are preferred.

Qualifications

• High School Diploma or GED required.
• Proficient in Word, Excel, Outlook.
• Preferred: Associate’s Degree in related field.

Responsibilities

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Skills

Phone/Email communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join our team as a day shift , full-time Administration Scheduler in Albuquerque, NM .

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• New Mexico Heart Institute has over 30 years of diagnostic, interventional, and preventive cardiovascular expertise. Our team of over 50 providers uses state-of-the-art technology, offering the latest treatment options for all types of heart and vascular conditions.

Responsibilities

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Preferred Job Requirements:

• Associate’s Degree in a related field of study or higher in related field of study.
• A minimum of 2 years of experience working in a healthcare field/role or call center environment.
• 1 year of h ealthcare background/experience and /or call center experience.