Customer Service Representative - Yazoo City

YoungWilliams; Yazoo City (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams is seeking a Customer Service Representative in Yazoo City, MS to handle incoming calls, provide accurate information, and document interactions. The role requires excellent communication, confidentiality, and reliable attendance in a public service environment.

The CSR will navigate multiple computer screens, offer helpful guidance on state programs, and maintain timely records to ensure high-quality service for internal and external customers.

Qualifications

• Responds to incoming calls from customers, staff, and others.
• Provides friendly and helpful information to callers and stakeholders.
• Navigates multiple computer screens to provide correct information quickly.
• Documents customer contacts accurately in the automated system.
• Maintains confidentiality of State information.
• Practices active listening to determine inquiries.
• Delivers current information to the public.
• Maintains regular and timely attendance.
• Other duties as assigned.

Responsibilities

• Responds to incoming calls and provides information to customers.
• Keeps accurate records of customer contacts in the system.
• Ensures confidentiality of information in state systems.
• Demonstrates active listening to assess inquiries.
• Provides up-to-date information to the public.
• Arrives on time and maintains attendance.
• Performs additional duties as assigned.

Skills

Active listening

Customer service

Typing

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Yazoo City

MS - Region Admin Operations Regular Full-Time Customer Service Yazoo City, MS, US

Summary of Position

The Customer Service Representative (CSR) represents the Mississippi Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. The CSR answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.

Essential job requirements

• Responds to incoming calls from customers, staff, and other individuals
• Provides friendly and helpful information to callers and other stakeholders
• Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
• Is accountable for accurate and timely documentation of customer contact in the automated system
• Ensures the confidentiality of all information contained in the State’s computer systems
• Practices active listening skills to determine the nature of customer inquiries
• Provides current information to the public
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or equivalent is required

Required Experience

• Two years contact center experience is preferred
• Computer experience and typing proficiency required
• Must be able to type at least 30 words per minute