Lead, Critical Facilities Operations

JLL; Wilson (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with matching companys

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in Wilson, NC is seeking an Operations Manager to lead a team responsible for critical facilities environments, ensuring reliability and uptime for client operations. You will drive staff development, manage budgets, and coordinate with account leadership and client stakeholders.

The role requires seven years of leadership in critical facilities, strong communication, and proficiency with CMMS and MS Office.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• Minimum seven years' experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety)
• Knowledge of standard business and accounting practices
• Solid technical knowledge of critical technology environment systems
• Ability to manage a high volume of highly complex tasks in a mission critical environment
• Excellent verbal and written communication skills
• Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project
• Experience with MS Office suite and CMMS databases

Responsibilities

• Responsible for overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationship
• Collaborate in the development of strategic initiatives then operationalize, driving the team\'s performance and outcomes to meet and exceed client expectations.
• Ensuring that SLA/KPI are being meet and action plans are developed and executed for improvement opportunities.
• Set and manage service delivery commitments with direct and indirect clients and customers.
• Manage the deliverable expectations from initiation through completion.
• Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account\'s leadership team and the client key stakeholder.
• Ensure team is completing deliverables according to the MSA, SLA\'s and KPI\'s.
• Provides support and guidance to expand team\'s capabilities and ensure vendors are performing work appropriately.
• Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.
• Provide oversight in the development and approval of MOPS/SOPS/EOPS
• Take an active role in the execution of the monthly/ quarterly/ annual reporting and development/management of the operational and capital expense budget.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Skills

Team leadership

Client relationship management

Communication skills

MS Office

CMMS databases

Critical systems knowledge

Project management

Education

Bachelor's degree or equivalent experience

Tools

MS Office suite

CMMS

Microsoft Project

Adobe

Job description

JLL in Wilson, NC is seeking an Operations Manager to lead a team responsible for critical facilities environments, ensuring reliability and uptime for client operations. You will drive staff development, manage budgets, and coordinate with account leadership and client stakeholders.

The role requires seven years of leadership in critical facilities, strong communication, and proficiency with CMMS and MS Office.