Lead Crisis Management & Enterprise Resilience

PNM Resources; Albuquerque (NM); On-site; USD 110,000 - 187,000; Full time

Job summary

PNM Resources in Albuquerque, NM, is seeking a Manager, Crisis Management & Resilience to lead enterprise incident response, business continuity, and emergency management programs. You will coordinate cross-functional teams, design exercises, and advance governance and training to improve resilience.

The role requires experience in incident response, planning, and policy development, with a focus on measurable outcomes and regulatory compliance.

Qualifications

• Bachelor's degree in a related field with seven to nine years related experience, or equivalent.
• Professional certification preferred (e.g., CISSP, CISA, Business Continuity).
• Master's degree preferred.

Responsibilities

• Oversees Incident Response, Business Continuity, Emergency Management/Operations programs.
• Designs and coordinates Incident Response, Business Continuity, and Disaster Recovery exercises.
• Develops and maintains training programs on incident response and business continuity.
• Establishes relationships with government and private sector stakeholders for continuity planning.

Skills

Leadership

InfoSec basics (NIST/ISO)

Risk assessment

Policy development

Cross-functional leadership

ServiceNow

Education

Bachelor's degree in related field

Master's degree preferred

Tools

ServiceNow

Job description

PNM Resources in Albuquerque, NM, is seeking a Manager, Crisis Management & Resilience to lead enterprise incident response, business continuity, and emergency management programs. You will coordinate cross-functional teams, design exercises, and advance governance and training to improve resilience.

The role requires experience in incident response, planning, and policy development, with a focus on measurable outcomes and regulatory compliance.