Enterprise Crisis & Resilience Lead

Ameriprise Financial; Minneapolis (MN); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

In-Office Collaboration

Job summary

Ameriprise Financial is seeking an Enterprise Resiliency Crisis Manager to coordinate responses to operational disruptions, tech incidents, and cyber events. The role partners across business units, technology, risk, and communications to uphold resilience objectives and leadership readiness.

The position includes on-call responsibilities (20–30%) and requires collaboration with executives, risk teams, and stakeholders to maintain preparedness, governance, and continuous improvement across the

Qualifications

• Bachelor's degree or equivalent with a focus in business continuity, crisis response, incident management.
• Strong written and verbal communication skills.
• Strong organizational and documentation management skills.
• 5-7 years of business continuity planning or crisis management experience.
• Knowledge of crisis management processes and procedures.

Responsibilities

• Serve as a central coordination point during events, working directly with business leaders, technology teams, and risk partners.
• Support activation and execution of the Event Response framework and related activities.
• Facilitate communication, coordination, and tracking of actions across responding teams.
• Assist in managing event status reporting and escalation updates to leadership.
• Maintain and update crisis management, event response, and playbook documentation.

Skills

Crisis management

Business continuity planning

Written communication

Organizational skills

Documentation management

Incident management

Education

Bachelor's degree in business continuity or related field

Equivalent work experience

Job description

Ameriprise Financial is seeking an Enterprise Resiliency Crisis Manager to coordinate responses to operational disruptions, tech incidents, and cyber events. The role partners across business units, technology, risk, and communications to uphold resilience objectives and leadership readiness.

The position includes on-call responsibilities (20–30%) and requires collaboration with executives, risk teams, and stakeholders to maintain preparedness, governance, and continuous improvement across the