Lead Crisis Intervention Specialist

Racine County; Racine (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Racine County is seeking Crisis Workers to serve as the first point of contact for individuals in emotional crisis, providing face-to-face, telephone, and mobile crisis intervention, counseling, assessment, and referrals to mental health, SUD, and community resources.

Position involves collaboration with the Crisis Supervisor, law enforcement, and multiple county departments to coordinate crisis resolution and linkage to needed services.

Qualifications

• Master's degree in social work, counseling, or related field.
• Ability to obtain a certified advanced practice social worker or licensed professional counselor – in training license preferred.
• Four years of mental health or crisis services experience.
• Experience working with youth with mental health issues preferred.
• Valid Wisconsin driver's license and automobile insurance required.
• Prompt and regular attendance.

Responsibilities

• Provide telephone, mobile, walk-in crisis intervention services to diverse clients in the office and community.
• Interview clients and families to identify needs and plan appropriate level of care.
• Gather data from interviews and records to verify conditions and treatment history.
• Answer the 24-hour crisis hotline during work hours and link to services.
• Offer supportive listening, crisis intervention, and safety planning.
• Develop crisis plans using community resources to resolve the immediate crisis.
• Maintain knowledge of BHS and local resources for effective linkage.
• Coordinate follow-up interventions in person and by phone.
• Document health care/medical and financial records in accordance with standards.
• Represent the Human Services Department for emergency detentions as needed.
• Coordinate with Crisis Supervisor to assign follow-up duties.
• Make intervention decisions using Best Practice guidelines.
• Collaborate with law enforcement, families, and community providers for crisis resolution.
• Communicate timely information and participate in supervision and case planning.
• Complete and coordinate medical record documentation, including assessments and billing info.
• Provide short-term solution-focused crisis counseling when credentialed.
• Float to other Crisis units as needed and perform duties of that unit.
• Perform other duties as assigned, including responding to emergencies.

Skills

Crisis intervention

Client assessment

Referral coordination

Documentation

Education

Master's degree in social work or counseling

Licensed professional counselor – in training preferred

Tools

Computers

Job description

Racine County is seeking Crisis Workers to serve as the first point of contact for individuals in emotional crisis, providing face-to-face, telephone, and mobile crisis intervention, counseling, assessment, and referrals to mental health, SUD, and community resources.

Position involves collaboration with the Crisis Supervisor, law enforcement, and multiple county departments to coordinate crisis resolution and linkage to needed services.