Crisis Services Supervisor

UNKNOWN; Sheboygan (WI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision benefits

Health Savings Account (HSA) / FSA

Simple IRA and Roth with 3% match

Employee Assistance Program (EAP)

Tuition reimbursement

Paid holiday, vacation, sick and PTO

Job summary

Elevate, Inc. is seeking a Crisis Coordinator to supervise Crisis Service Programs in Sheboygan County, including Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. The role partners with local law enforcement and health services, serving on the Crisis Services leadership team.

The position requires leadership, crisis intervention experience, and oversight of daily operations, staffing, and compliance with Wisconsin standards.

Qualifications

• Bachelor’s degree in Human Services or related field is required.
• Master’s degree in Social Work, Counseling, Psychology, or related field preferred.
• Minimum of 1 year experience in crisis services, mental health, or substance use services preferred.
• 1–2 years of supervisory or leadership experience preferred, but willing to train.

Responsibilities

• Provide day-to-day supervision, coaching, and support to crisis staff including mobile crisis and co-responder team members.
• Oversee daily program operations to ensure consistent, high-quality service delivery.
• Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts.
• Participate in on-call rotation and provide leadership support during high-risk or complex situations.
• Support staff in the field, including responding to crisis situations and providing guidance on assessments and interventions.
• Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements.
• Support onboarding, training, and ongoing staff development to ensure credentialing and best practice standards.
• Conduct quality assurance reviews to ensure timely, accurate documentation and data collection.
• Monitor program data including response times, service utilization, and outcomes.
• Assist in evaluating program effectiveness and implementing improvements.
• Support development and implementation of policies and procedures for daily operations.
• Maintain program resources and ordering of supplies.
• Facilitate team meetings, case consultations, and staff communication for alignment.
• Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication.
• Build and maintain relationships with community partners to improve coordination and service delivery.
• Support client needs, including involvement in complex or high-risk cases.
• Collaborate with community programs to ensure continuity of care.
• Identify opportunities for program growth, system improvement, and community engagement.
• Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements.

Skills

Staff supervision

Leadership

Crisis intervention

Data tracking

Public speaking

Education

Bachelor’s degree in Human Services

Master’s degree in Social Work or related field

Tools

Data tracking systems

Program evaluation tools

Job description

Elevate, Inc. is seeking a Crisis Coordinator to supervise Crisis Service Programs in Sheboygan County, including Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. The role partners with local law enforcement and health services, serving on the Crisis Services leadership team.

The position requires leadership, crisis intervention experience, and oversight of daily operations, staffing, and compliance with Wisconsin standards.