Lead Coordinator, Program Management

Baylor College of Medicine; Houston (TX); Hybrid; USD 63,000 - 74,000; Full time

Job summary

The Lead Coordinator, Program Management at Baylor College of Medicine coordinates academic services and registration matters within the Office of the Registrar. The role acts as the School of Medicine liaison with deans, department leadership, committees, and stakeholders, ensuring accurate processes and timely communications.

The position offers a hybrid work schedule in Houston, TX, with responsibilities covering data reporting, process improvement, and support for elective registrations and

Qualifications

• Bachelor's degree required; four years of relevant work experience accepted in lieu of degree.
• Two years of relevant experience required.
• Masters degree preferred; prior higher education experience preferred.

Responsibilities

• Serve as the primary liaison for academic services and registration-related matters.
• Provide guidance on policies, procedures, registration, grading, and records management.
• Coordinate and support administrative operations for expanded academic programs.
• Oversee elective registration processes and related activities.
• Prepare reports, presentations, and training materials for the Director.
• Manage data analysis and reporting requests for the Registrar's Office.
• Lead process improvement initiatives and manage Registrar's Office projects.
• Train and delegate work to the electives team.
• Maintain communications to students, faculty, staff about processes and deadlines.
• Monitor degree audits and backup grade processing during peak periods.

Skills

Communication

Stakeholder management

Project coordination

Data analysis

Training/mentoring

Education

Bachelor's degree

Master's degree

Tools

Student information system

Job description

Job Title: Lead Coordinator, Program Management

Division: Office of Educational Affairs

Work Arrangement: Hybrid

Location: Houston, TX

Salary Range: $63,052 - $74,178

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Lead Coordinator, Program Management is a member of the Office of the Registrar and reports directly to the Director Academic Services & Registrar as part of the Registrar's Office team. This position serves as the primary School of Medicine liaison and central point of contact for academic services and registration-related matters, representing the Office of the Registrar in meetings and communications with deans, department leadership, committees, and key stakeholders.

This position offers the flexibility of a hybrid work schedule.

Job Duties

• Serves as the primary School of Medicine liaison and central point of contact for academic services and registration-related matters, representing the Office of the Registrar in meetings and communications with deans, department leadership, committees, and key stakeholders.
• Serves as the Registrar’s Office subject matter expert on academic policies, procedures, registration, grading, and records management, providing guidance to faculty, staff, and department coordinators while ensuring compliance with institutional and regulatory requirements.
• Coordinates and support administrative operations for expanded academic programs, ensuring timely and effective response to stakeholder needs.
• Oversees elective registration processes, including lottery configuration, add/drop transactions, away rotation registration, and manual enrollment activities, ensuring timely and accurate processing. Serve as operational backup during peak registration periods and staffing shortages to maintain continuity of services.
• Supports the Director through preparation of reports, presentations, training materials, and other departmental resources.
• Manages reporting requests for the Office of the Registrar, including data analysis and report preparation.
• Leads process improvement initiatives and develop solutions to operational challenges across schools and programs, ensuring efficient and effective Registrar’s Office practices.
• Manages and track Registrar’s Office projects, timelines, and deliverables, coordinating with internal and external stakeholders to ensure timely completion of responsibilities and project goals.
• Leads, trains, and delegates work to the electives team, providing guidance and operational support to ensure effective management of BCM electives, visiting electives, and evolving curriculum processes within the School of Medicine.
• Develops, manages, and oversees communications to students, faculty, and staff regarding Registrar’s Office processes, deadlines, policies, and academic services, ensuring timely and consistent messaging.
• Oversees communications and registration-related notifications distributed by the electives team to BCM and visiting students, ensuring accuracy and alignment with registration schedules and processes.
• Oversees student records processes, including student tracking, curriculum updates, and maintenance of data within the student information system.
• Monitors and support degree audit processes for graduating School of Medicine students.
• Serves as backup for grade and evaluation processing, ensuring timely entry of grades into the student information system during high-volume periods and staffing shortages.
• Tracks and maintains updates to the elective’s web catalog on the public website.
• Serves as a backup for the call for availability each semester for registration set up.
• Performs other job-related duties as assigned.

Minimum Qualifications

• Bachelor's degree; four years of relevant work experience accepted in lieu of degree.
• Two years of relevant experience.

Preferred Qualifications

• Masters Degree preferred.
• Prior higher education experience preferred.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.