Lead, Conversational AI Engineering & Team Growth

Invitation Homes; Dallas (TX); On-site; USD 120,000 - 208,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401(k)

Paid time off

Casual dress code

Team events

ERGs

Career growth

Job summary

Invitation Homes seeks an Engineering Manager, Conversational AI to lead a team of engineers building our resident-facing conversations across SMS, email, voice, and chat. You will be a player-coach, technically grounded and credible in design discussions, while nurturing people, culture, and growth within the team.

You will partner with product to define the team roadmap, translate resident needs into actionable technical plans, and champion reliability, observability, and cost-aware AI

Qualifications

• 5+ years of professional software development experience, including leading technical work within or across teams.
• Demonstrated technical credibility: engage meaningfully in design decisions and understand the systems your team owns.
• Experience managing or mentoring engineers, with a track record of helping others grow and a genuine investment in developing people.
• Clear, effective written and verbal communication, with the ability to build trust across technical and non-technical audiences.
• A record of navigating ambiguity, resolving conflict, and creating clarity for those around you.
• Hands-on experience with cloud platforms, CI/CD practices, and modern iterative software delivery.
• Experience building or integrating customer-communication systems, such as SMS, email, voice, or chat channels.
• Experience integrating third-party vendor platforms, such as conversational AI platforms or messaging providers.
• Experience building or integrating AI and LLM-powered applications, or a demonstrated drive to build that depth quickly.

Responsibilities

• Stay technically grounded: participate in design discussions, understand the systems your team builds, and engage directly when your team needs your depth.
• Shape your team's technical direction in partnership with your engineers, and engage across the broader engineering organization to promote consistency and share perspective.
• Remove blockers: resolve ambiguities, clear organizational friction, and expedite where needed to keep your team moving.
• Own the health of your team's systems, advocating for reliability, maintainability, and automation alongside delivery, including observability of AI systems in production (performance, quality, and cost).
• Evaluate technical risk and help your team make sound decisions, even when the path forward isn't clear.
• Partner with your Product counterpart to define and execute the team roadmap, translating resident needs into clear technical plans that connect to business goals and company strategy.
• Communicate clearly and proactively with your team, stakeholders, and engineering leadership, especially when the news is hard, and give feedback that is clear, specific, and actionable.
• Use delivery data, team health signals, and engineering metrics to see what's working and what needs attention, and stay current on engineering and management practices, including how AI is changing the way software is built.
• Build a high-performing, inclusive, and psychologically safe team: coach through regular 1:1s, goal-setting, and career growth conversations, and manage performance with clarity and care.
• Lead hiring end-to-end, delegate effectively, help your team use AI tooling to automate the mundane, and model curiosity, humility, a bias to action, and genuine care for others.

Skills

Technical leadership

Mentoring engineers

Communication

Ambiguity management

AI/LLM experience

Cloud platforms

CI/CD practices

System design discussions

Customer-communication systems

Education

Bachelor's degree in Computer Science/Engineering

Tools

Salesforce Marketing Cloud

AWS

TypeScript

Node.js

Job description

Invitation Homes seeks an Engineering Manager, Conversational AI to lead a team of engineers building our resident-facing conversations across SMS, email, voice, and chat. You will be a player-coach, technically grounded and credible in design discussions, while nurturing people, culture, and growth within the team.

You will partner with product to define the team roadmap, translate resident needs into actionable technical plans, and champion reliability, observability, and cost-aware AI