Senior Solution Consultant, Cloud Platform and AI (Fully Remote)

Atlassian; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Ample time off

Paid volunteer days

Job summary

Atlassian seeks a seasoned customer success professional to collaborate with Advisory Services peers to deliver strategic outcomes for customers. You will partner with clients to solve business challenges using Atlassian products and help drive internal goal achievement.

You will cultivate industry expertise and produce technical content to support customer outcomes, leveraging AI/LLMs and prompt engineering to enhance success. We value work-life balance and volunteer engagement.

Qualifications

• 6-8 years experience in SaaS, with over 5 years in customer-facing roles influencing stakeholders.
• Expertise in Atlassian Cloud Platform administration, migration, and SaaS integration.
• Strong familiarity with Artificial Intelligence, LLMs, and prompt engineering.

Responsibilities

• Collaborate with Advisory Services peers to align on strategic outcomes for exceptional customer service.
• Partner with customers to solve their business challenges and achieve internal goals through Atlassian products.
• Cultivate deep industry expertise and create technical content to support customer outcomes.

Skills

SaaS experience

Customer-facing

Atlassian Cloud Platform

AI / LLMs

Tools

Atlassian Cloud Platform

Job description

• Collaborate with Advisory Services peers to align on strategic outcomes for exceptional customer service.
• Partner with customers to solve their business challenges and achieve internal goals through Atlassian products.
• Cultivate deep industry expertise and create technical content to support customer outcomes.

Your background:

• 6-8 years experience in SaaS, with over 5 years in customer-facing roles influencing stakeholders.
• Expertise in Atlassian Cloud Platform administration, migration, and SaaS integration.
• Strong familiarity with Artificial Intelligence, LLMs, and prompt engineering.
• Ample time off to support work-life balance and personal pursuits.
• Paid volunteer days to contribute to community causes.

Atlassian

Atlassian provides software products that help teams worldwide collaborate effectively. We are a distributed-first company with a global workforce, emphasizing trust, innovation, and teamwork.