Lead Consultant - Commercial Loan Servicing (CLS)

Fidelity Information Services, LLC; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative work environment

Always-on learning and development

Job summary

Fidelity Information Services, LLC in Jacksonville seeks a Lead Consultant for the Commercial Loan Servicing (CLS) practice. You will guide client implementations, translate business requirements into system specifications, and configure solutions to ensure successful delivery.

This role requires extensive CLS experience, strong client-facing communication, and the ability to travel 25–50% to support engagements across financial institutions.

Qualifications

• Experience with FIS Commercial Loan Servicing (formerly ACBS) or similar platform.
• 10+ years in financial services, with loan servicing or secondary loan trading.
• Strong communication in client-facing environments.
• Translate business requirements into system specifications and data models.

Responsibilities

• Lead client workshops and guide CLS implementations.
• Translate requirements into functional designs and specs.
• Configure solutions and support testing activities.
• Drive end-to-end delivery and client adoption.
• Develop test plans and test cases to verify functionality.
• Support developers throughout the lifecycle and resolve issues.
• Manage stakeholder relationships and mitigate risks.

Skills

CLS expertise

Financial institution experience

Requirements gathering

Stakeholder mgmt

Documentation

Testing

Client-facing

Education

Associate's Degree

Tools

ACBS

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Associate's Degree

Position Type

Full time

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know~ Are you FIS?

About The Team

FIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision‑making, reduce operating costs, enhance data quality, and strengthen analytics. Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long‑term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value.

What You Will Be Doing

As a Lead Consultant within the client‑facing Professional Services team, you will guide FIS clients through transformational Commercial Loan Servicing (CLS) implementations. You’ll lead workshops, translate business requirements into system specifications, configure solutions, support testing activities, and drive end‑to‑end delivery. Your deep expertise in CLS and commercial lending will enable you to advise clients on best practices and ensure smooth adoption of the solution.

• Deliver technology consulting projects independently or as part of a team to meet client requirements
• Define product scope, objectives, requirements, and supporting specifications/data models
• Gather, refine, and document business and technical requirements for system changes, enhancements, and integrations
• Build strong stakeholder relationships and serve as a trusted advisor throughout implementations
• Identify implementation risks early and recommend mitigation strategies
• Create and maintain documentation such as requirements, process flows, and procedural guides
• Partner with technical teams to translate requirements into functional designs and development estimates
• Develop test plans and test cases to ensure solutions meet business needs and maintain system integrity
• Execute system, integration, readiness, and UAT testing to validate functionality and quality
• Support developers throughout the lifecycle by clarifying requirements and resolving issues
• Assist clients during their testing cycles, providing guidance and troubleshooting to drive successful adoption

What You Bring

• Extensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) or similar solution
• Typically, 10 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing and/or secondary loan trading
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes
• Strong communication skills in an internal and customer‑facing environment
• Analytical mindset with excellent problem‑solving and time management
• Ability to manage multiple priorities and meet deadlines
• Hands‑on experience with end‑to‑end software implementation, preferably with a software vendor
• Passion for delivering outstanding customer experiences
• Willingness to travel 25–50% to support client engagements

Bonus If You Have

• Proven ability to mentor, guide, and review the work of junior business consultants
• Hands on experience working with other lending solutions

What We Offer You

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.