Lead Consultant - Commercial Loan Servicing (CLS)

FIS; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for learning and development

Collaborative work environment

Competitive salary

Job summary

A global financial services company in Jacksonville is looking for a Lead Consultant within their Professional Services team. The ideal candidate will guide clients through transformative implementations of Commercial Loan Servicing systems, requiring extensive experience in the financial sector and strong communication skills. Responsibilities include leading workshops, defining requirements, and managing project risks. The role demands a customer-focused approach and offers professional growth opportunities in a collaborative environment.

Qualifications

• Typically, 10 years or more experience with financial institutions.
• Experience with system conversions and enhancements.
• Hands-on experience with end-to-end software implementation.
• Strong communication for internal and customer-facing environments.
• Analytical mindset with problem-solving and time management.
• Ability to manage multiple priorities and meet deadlines.
• Hands-on end-to-end software implementation experience.
• Willingness to travel 25–50% to support client engagements.

Responsibilities

• Lead FIS clients through CLS implementations.
• Gather and document business and technical requirements.
• Execute system and UAT testing.
• Build stakeholder relationships and act as trusted advisor throughout implementations.
• Identify risks early and recommend mitigation strategies.
• Create and maintain requirements, process flows, and guides.
• Partner with technical teams to translate requirements into designs and estimates.
• Develop test plans and test cases to ensure solutions meet needs.
• Execute system, integration, readiness, and UAT testing.
• Support developers by clarifying requirements and resolving issues.
• Assist clients during testing cycles with guidance and troubleshooting.

Skills

Extensive functional experience with FIS Commercial Loan Servicing

Strong communication skills

Analytical mindset

Problem-solving

Time management

Customer experience focus

Education

Associate's Degree

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Associate's Degree

Position Type

Full time

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know~ Are you FIS?

About The Team

FIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision‑making, reduce operating costs, enhance data quality, and strengthen analytics. Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long‑term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value.

What You Will Be Doing

As a Lead Consultant within the client‑facing Professional Services team, you will guide FIS clients through transformational Commercial Loan Servicing (CLS) implementations. You’ll lead workshops, translate business requirements into system specifications, configure solutions, support testing activities, and drive end‑to‑end delivery. Your deep expertise in CLS and commercial lending will enable you to advise clients on best practices and ensure smooth adoption of the solution.

• Deliver technology consulting projects independently or as part of a team to meet client requirements
• Define product scope, objectives, requirements, and supporting specifications/data models
• Gather, refine, and document business and technical requirements for system changes, enhancements, and integrations
• Build strong stakeholder relationships and serve as a trusted advisor throughout implementations
• Identify implementation risks early and recommend mitigation strategies
• Create and maintain documentation such as requirements, process flows, and procedural guides
• Partner with technical teams to translate requirements into functional designs and development estimates
• Develop test plans and test cases to ensure solutions meet business needs and maintain system integrity
• Execute system, integration, readiness, and UAT testing to validate functionality and quality
• Support developers throughout the lifecycle by clarifying requirements and resolving issues
• Assist clients during their testing cycles, providing guidance and troubleshooting to drive successful adoption

What You Bring

• Extensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) or similar solution
• Typically, 10 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing and/or secondary loan trading
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes
• Strong communication skills in an internal and customer‑facing environment
• Analytical mindset with excellent problem‑solving and time management
• Ability to manage multiple priorities and meet deadlines
• Hands‑on experience with end‑to‑end software implementation, preferably with a software vendor
• Passion for delivering outstanding customer experiences
• Willingness to travel 25–50% to support client engagements

Bonus If You Have

• Proven ability to mentor, guide, and review the work of junior business consultants
• Hands on experience working with other lending solutions

What We Offer You

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.