Consultant II, Professional Services - Core Banking

Fidelity Information Services, LLC; Jacksonville (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Opportunities to make an impact in Fin

Internal career growth opportunities

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your love

Job summary

Fidelity Information Services, LLC (FIS) in Jacksonville, FL, is seeking a Consultant II, Professional Services for a hybrid role that blends in-office and remote work. You will help onboard clients to FIS products and services, shaping new onboarding methods and creating seamless, digital-first experiences for clients.

Collaborate with product and engineering teams to document requirements, drive standard processes, and improve velocity by reducing friction in professional services workflows.

Qualifications

• Experience creating, prioritizing, and communicating functional business requirements for development teams.
• Experience working as part of a team responsible for designing and deployment complex enterprise wide solutions.
• Excellent communication skills within ability to quickly respond to questions and need for deliverables within tight timelines and turnaround times.
• Experience working with agile software practices

Responsibilities

• Create functional requirements for platform and agentic capabilities to support employee and client processes for FIS Core Banking Platforms.
• Partner with FIS engineering to document and create solutions that create operational efficiencies for Professional Services processes.
• Advocate and champion solutions that enable practical, common sense design for lean process methodologies

Skills

Requirements gathering

Enterprise solutions

Communication

Agile practices

Job description

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology.

Role location

Hybrid (three days in-office, two days virtual)

About the role

The Consultant II, Professional Services role will help shape and build new ways of onboarding clients to FIS products and services. This individual will help to innovate solutions that improve ways of working for FIS employees and creating seamless, digital-first experiences for our clients.

Activities within this role include but are not limited to:

• Document platform and agentic requirements needed for Professional Services team members
• Possess a deep understanding of Professional Services and client configuration options for FIS products
• Champion standard and automated ways of working for FIS employees and clients to improve process velocity and reduce points of friction within the process.

Your key responsibilities

• Create functional requirements for platform and agentic capabilities to support employee and client processes for FIS Core Banking Platforms.
• Partner with FIS engineering to document and create solutions that create operational efficiencies for Professional Services processes.
• Advocate and champion solutions that enable practical, common sense design for lean process methodologies

What you bring

Required qualifications

• Experience creating, prioritizing, and communicating functional business requirements for development teams.
• Experience working as part of a team responsible for designing and deployment complex enterprise wide solutions.
• Excellent communication skills within ability to quickly respond to questions and need for deliverables within tight timelines and turnaround times.
• Experience working with agile software practices

The impact you'll make

• Improving and modernizing the employee and client experience with a focus on client self service capabilities

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here's what else we offer:

• Opportunities to make an impact in fintech*
• Internal career growth opportunities*
• Personal and professional learning*
• Inclusive, diverse work environment*
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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