Lead Concierge & Resident Experience Leader

JBG SMITH; Arlington (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Housing discount (20%)

Equal Opportunity Employer

Job summary

JBG SMITH is seeking a Lead Concierge to craft extraordinary resident experiences from the moment they walk in. You will build and coach a cohesive team, warmly greet residents, and coordinate tours to aid leasing.

You will connect residents with top local services and deepen neighborhood knowledge to highlight coffee shops, art exhibits, and events. You will maintain an organized front desk, manage packages and room reservations, and participate in community activities to foster strong resident

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING, PROFESSIONALISM, EMPOWERMENT, LEADERSHIP, INCLUSION.

Responsibilities

• Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
• Delivering a warm greeting to current and prospective residents to welcome them home
• Providing information to prospective residents and coordinating tours to assist leasing
• Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
• Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
• Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
• Participating in community activities and social events to build resident relationships
• Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction

Skills

Customer service

Leadership

Interpersonal skills

Computer systems

Caring

Professionalism

Empowerment

Leadership (again)

Inclusion

Job description

JBG SMITH is seeking a Lead Concierge to craft extraordinary resident experiences from the moment they walk in. You will build and coach a cohesive team, warmly greet residents, and coordinate tours to aid leasing.

You will connect residents with top local services and deepen neighborhood knowledge to highlight coffee shops, art exhibits, and events. You will maintain an organized front desk, manage packages and room reservations, and participate in community activities to foster strong resident