Hospitality Operations Lead - Club & Events

The Gathering Spot; Atlanta (GA); On-site; USD 19,000 - 28,000; Part time

Job summary

The Gathering Spot is hiring for a part-time Operations support role at Northyards in Atlanta. You will lead shifts, ensure smooth daily operations, and provide exceptional member service, guiding teams across front desk, dining, events, housekeeping, and facilities.

Ideal candidates have 2+ years in hospitality or private club operations, strong communication, conflict-resolution, and scheduling skills, plus experience with POS and daily reporting tools.

Qualifications

• 2+ years in hospitality, private club, restaurant or events operations; leadership or supervisory experience preferred.
• Strong service recovery, communication, multitasking and conflict-resolution skills.
• Comfort with scheduling, POS and daily reporting tools.

Responsibilities

• Shift Leadership: oversee opening/closing inspections, staffing checks and handoffs; coordinate front desk, dining, events, housekeeping, security and facilities teams.
• Member Experience: welcome and assist members/guests; resolve routine concerns and monitor atmosphere, access protocols and event transitions.
• Team Coaching: conduct pre-shift huddles, reinforce SOPs and provide coaching; document attendance, incidents and follow-ups.
• Operational Controls: monitor supplies, equipment, cleanliness and work orders; elevate maintenance and safety hazards; support labor efficiency and cash-handling controls.
• Additional Expectations: maintain confidentiality, promote inclusivity; work evenings/weekends/holidays; perform other duties as assigned.

Skills

Hospitality experience

Customer service

Communication

Multitasking

Conflict resolution

POS systems

Reporting tools

Tools

POS systems

Reporting tools

Job description

The Gathering Spot is hiring for a part-time Operations support role at Northyards in Atlanta. You will lead shifts, ensure smooth daily operations, and provide exceptional member service, guiding teams across front desk, dining, events, housekeeping, and facilities.

Ideal candidates have 2+ years in hospitality or private club operations, strong communication, conflict-resolution, and scheduling skills, plus experience with POS and daily reporting tools.