Lead Concierge - Luxury Resort Guest Services

Four Seasons Hotels Ltd; Naples (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Lucrative salary

Health/medical benefits

Dental and Vision benefits

401K with employer matching

Time off from day one

Complimentary hotel stays

Tuition reimbursement

Meals and beverages

Diversity and inclusion

Job summary

Four Seasons Naples Beach Club is seeking a Concierge to deliver exceptional guest experiences at a luxury resort. The role includes coaching staff, handling guest inquiries, and coordinating with Front Desk and other hotel teams to ensure smooth arrivals, service, and guest satisfaction.

You will share local knowledge on activities and venues, manage guest requests with accuracy, and uphold Four Seasons standards. A flexible schedule including weekends and holidays is required.

Qualifications

• Minimum hospitality experience and customer service focus.
• Strong interpersonal and communication skills.
• Ability to interact with guests with poise and professionalism.

Responsibilities

• Train Concierge staff and lead day-to-day performance to meet service standards.
• Handle guest inquiries, bookings, and special requests with knowledge of local attractions.
• Coordinate with hotel teams to ensure smooth arrivals, departures, and guest experiences.
• Maintain up-to-date information on city activities, restaurants, and events for guests.
• Process packages, faxes, messages, and mail accurately and promptly.

Skills

Hospitality experience

Interpersonal skills

English proficiency

Flexibility

Team coaching

Education

College degree in hotel/restaurant management

Job description

Four Seasons Naples Beach Club is seeking a Concierge to deliver exceptional guest experiences at a luxury resort. The role includes coaching staff, handling guest inquiries, and coordinating with Front Desk and other hotel teams to ensure smooth arrivals, service, and guest satisfaction.

You will share local knowledge on activities and venues, manage guest requests with accuracy, and uphold Four Seasons standards. A flexible schedule including weekends and holidays is required.