Lead Concierge & Guest Experience Champion

flagshiprestaurantgroup; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Dining discounts

Benefits package

PTO eligibility

Training program

Career growth

Competitive earnings

Job summary

Flagship Restaurant Group is seeking a Concierge/Lead Host in Phoenix to welcome guests, set the tone, and guide the guest experience from arrival to seating. You will manage wait times, answer questions about reservations and hours, and coordinate with service teams to ensure a seamless flow.

Ideal candidates are friendly, personable, and calm under fast-paced conditions, with strong communication and leadership skills.

Qualifications

• Candidates must be personable and able to engage guests warmly.
• Strong communication and organization skills are required.
• Confident in leading and guiding guest flow during shifts.

Responsibilities

• Set the energy and vibe for every guest entering the venue.
• Greet guests, manage wait times, and keep them informed.
• Answer questions about reservations, hours, and events.
• Manage seating and guest flow with service and management teams.
• Support the host team and ensure smooth transitions from concierge to table.

Skills

Guest interaction

Communication

Organization

Leadership

Job description

Flagship Restaurant Group is seeking a Concierge/Lead Host in Phoenix to welcome guests, set the tone, and guide the guest experience from arrival to seating. You will manage wait times, answer questions about reservations and hours, and coordinate with service teams to ensure a seamless flow.

Ideal candidates are friendly, personable, and calm under fast-paced conditions, with strong communication and leadership skills.