Hospitality Security & Guest Experience Lead

Flagship Restaurant Group; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive training

Dining discounts

Benefits package

Career advancement

Inclusive workplace

Job summary

Flagship Restaurant Group is seeking security-minded professionals to manage guest safety and uphold venue standards at our Phoenix locations. You will welcome guests, verify IDs, and conduct screenings while documenting incidents and maintaining a secure environment.

Ideal candidates bring hospitality orientation, calm under pressure, and strong communication skills to resolve conflicts and ensure a positive guest experience.

Qualifications

• You have experience or training in security, crowd management, or related fields, with a focus on safety and hospitality.
• You have excellent observational skills and are quick to assess situations, staying calm under pressure.
• You are approachable, professional, and able to maintain a welcoming demeanor while enforcing rules.
• You possess strong communication and conflict-resolution skills, handling situations diplomatically and effectively.
• You are detail-oriented and committed to safety, ensuring that all protocols and procedures are followed consistently.
• You thrive in dynamic environments, balancing attentiveness with the ability to think and act quickly.

Responsibilities

• Provide a warm and professional welcome to guests entering and exiting, creating a positive experience.
• Verify proper age identification of guests to maintain legal compliance and ensure responsible service.
• Conduct thorough entry screenings and inspections to promote guest safety and uphold venue standards.
• Assist in the removal of individuals as necessary, documenting incidents with detailed reports.
• Prioritize employee and guest safety by maintaining a secure environment during operations.
• Utilize strong crowd management and problem-solving skills to address challenges effectively.
• Maintain situational awareness and vigilance, ensuring a safe and enjoyable atmosphere for all.

Skills

Security awareness

Crowd management

Conflict resolution

Communication

Situational awareness

Job description

Flagship Restaurant Group is seeking security-minded professionals to manage guest safety and uphold venue standards at our Phoenix locations. You will welcome guests, verify IDs, and conduct screenings while documenting incidents and maintaining a secure environment.

Ideal candidates bring hospitality orientation, calm under pressure, and strong communication skills to resolve conflicts and ensure a positive guest experience.