Lead Concierge & Host: Shape Guest Experiences

Flagship Restaurant Group; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Dining discounts

Benefits package (dental, vision, life

PTO after 3 years

Training program

Team milestones & achievements

Advancement opportunities

Job summary

Flagship Restaurant Group is hiring a Concierge/Lead Host in Phoenix to greet guests, manage wait times, answer questions, and guide seating and flow. You’ll set a welcoming tone and ensure a memorable first impression for every guest.

Ideal candidates are positive, personable, and great communicators who thrive in a fast-paced restaurant environment and are available on weekends and late nights. Join a team with growth and benefits designed for full-time staff.

Qualifications

• Strong communication and organizational skills.
• Positive, charismatic, and guest-focused demeanor.
• Comfortable interacting with all types of guests.
• Able to stay calm and organized in a fast-paced environment.
• Willingness to lead and guide guest flow during shifts.

Responsibilities

• Set energy and vibe for every guest entering the venue.
• Greet guests, manage wait times, and keep them informed.
• Answer calls and assist with reservations, hours, and events.
• Manage seating and guest flow in coordination with service/management.
• Support and guide the host team throughout each shift.
• Handle guest concerns with patience and professionalism.
• Look for opportunities to enhance the guest experience.

Skills

Communication

Guest service

Team player

Organizational skills

Calm under pressure

Job description

Flagship Restaurant Group is hiring a Concierge/Lead Host in Phoenix to greet guests, manage wait times, answer questions, and guide seating and flow. You’ll set a welcoming tone and ensure a memorable first impression for every guest.

Ideal candidates are positive, personable, and great communicators who thrive in a fast-paced restaurant environment and are available on weekends and late nights. Join a team with growth and benefits designed for full-time staff.