Lead Concierge

Harmony Senior Services; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Training, Development & Career Ladderi

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services in Virginia Beach is seeking a Lead Concierge to provide front-desk administrative support at our senior living community, greeting visitors, answering phones, and directing calls. The role monitors security and sign-in logs, processes service requests, coordinates van schedules, and supports multiple departments while upholding confidentiality and a polished, professional demeanor.

A high school diploma or GED is required; weekend and holiday availability is expected; we

Qualifications

• Customer service experience required
• Strong phone etiquette and verbal communication
• Able to multitask in a busy front-desk environment
• Team player with polite, professional demeanor
• Organized and able to manage multiple logs and records

Responsibilities

• Greet visitors and answer phones at the front desk
• Transfer calls and take accurate messages for staff
• Monitor security systems, sign-in/log registers, and visitor logs
• Process service requests and coordinate vendor/transport needs
• Support multiple departments with clerical tasks and filing

Skills

Customer service

Phone etiquette

Communication

Teamwork

Multitasking

Education

High school diploma or GED

Job description

2077 S. Independence Boulevard, Virginia Beach, Virginia 23453

Job Description

The Lead Concierge performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies. The position also supports administrative responsibilities assigned by the Executive Director.

Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner Fills out and logs service request forms for residents and/or staff Monitors and greets visitors to the community Keeps front desk and lobby area clean and neat at all times Sells meal tickets and accounts for by payroll deduction or personal check Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure Attends in-services and staff meetings as required Assists with coordinating van schedule for residents Follows confidentiality policies regarding release of resident information Performs supportive office functions for all departments including filing, typing, and making copies Completes all other duties as assigned Requirements: Must possess a high school diploma or GED Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner Must have experience in Administration functions Must answer phones in a polite and professional manner Must be organized, and able to work well with others as part of a team Must be polite and considerate to residents, visitors, co-workers and management team Must be able to effectively communicate both verbally and in writing Must be able to sit for extended periods of time Must be able to function effectively in a busy environment and be able to multi-task Must be willing to work a flexible schedule that includes weekends and holidays Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages

• Training, Development & Career Laddering

• Great work-life balance

• Flexible Scheduling