Concierge

Harmony Senior Services; Hampton (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401k

Benefits packages

Training & development

Great work-life balance

Flexible scheduling

Job summary

Harmony Senior Services in Hampton, VA, is seeking a friendly front desk administrator to manage incoming calls, greet residents and visitors, and support multiple departments. The role requires a high school diploma, professional appearance, and strong organizational skills.

You will handle service requests, maintain logs, and help coordinate transportation while upholding confidentiality and teamwork. This position offers standard benefits and a supportive work environment with opportunities

Qualifications

• High school diploma or GED required.
• Professional appearance and courteous communication.
• Experience in administrative functions.
• Ability to answer phones politely.
• Strong organizational and teamwork skills.

Responsibilities

• Greet visitors and directs them to appropriate staff.
• Answer phones in a courteous, professional manner.
• Log service request forms for residents and staff.
• Monitor front desk, lobby areas, and security.
• Coordinate van schedules for residents.
• Maintain confidentiality of resident information.
• Perform general office tasks (filing, typing, copying).
• Attend in-services and staff meetings.

Skills

Phone etiquette

Verbal & written communication

Organizational skills

Team collaboration

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Job description

2 Fenwick Road, Hampton, Virginia 23651

Job Description

• Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
• Fills out and logs service request forms for residents and/or staff
• Monitors and greets visitors to the community
• Keeps front desk and lobby area clean and neat at all times
• Sells meal tickets and accounts for by payroll deduction or personal check
• Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
• Attends in-services and staff meetings as required
• Assists with coordinating van schedule for residents
• Follows confidentiality policies regarding release of resident information
• Performs supportive office functions for all departments including filing, typing, and making copies
• Completes all other duties as assigned

Requirements

• Must possess a high school diploma or GED
• Must be considerate, neat, well groomed and professional in appearance.
• Must dress in a professional manner
• Must have experience in Administration functions
• Must answer phones in a polite and professional manner
• Must be organized, and able to work well with others as part of a team
• Must be polite and considerate to residents, visitors, co-workers and management team
• Must be able to effectively communicate both verbally and in writing
• Must be able to sit for extended periods of time
• Must be able to function effectively in a busy environment and be able to multi-task
• Must be willing to work a flexible schedule that includes weekends and holidays
• Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling