Lead, Commuter Programs Operations

UC San Diego; San Diego (CA); On-site; USD 64,000 - 92,000; Full time

Job summary

UC San Diego is seeking a Commuter Program Operations - Lead to oversee the Curbside Program. You will provide work direction to the Customer Service staff and manage all administrative aspects, including procedures, records, and deposits, while ensuring accurate processing of daily permits.

The role requires strong attention to detail, cash handling, and the ability to train student staff in data entry techniques, policy application, and reporting.

Qualifications

• Experience with accurate record keeping and data entry.
• Strong cash handling and reconciliation skills.
• Ability to analyze daily permit transactions and prepare reports.
• Excellent customer service and communication in a diverse environment.
• Ability to train and supervise student staff.

Responsibilities

• Lead the Commuter Program Operations and supervise Customer Service staff.
• Oversee daily permit transactions, deposits, and records.
• Explain policies and procedures to staff and customers.
• Coordinate student staff schedules and training.
• Assist in maintaining filing systems and generating reports.

Skills

Customer service

Cash handling

Data entry

Record keeping

Problem solving

Communication

Team leadership

Excel

Database reporting

Tools

Spreadsheet

Database

Reporting tools

Job description

UC San Diego is seeking a Commuter Program Operations - Lead to oversee the Curbside Program. You will provide work direction to the Customer Service staff and manage all administrative aspects, including procedures, records, and deposits, while ensuring accurate processing of daily permits.

The role requires strong attention to detail, cash handling, and the ability to train student staff in data entry techniques, policy application, and reporting.