Commuter Programs Ops Lead

University of California San Diego; California; On-site; USD 40,000 - 48,000; Full time

Job summary

UC San Diego is hiring a Commuter Program Operations - Lead to supervise Customer Service staff and manage the curbside program's administrative duties. You will set procedures, handle daily permit transactions, deposits, and maintain records and logs.

You will advise on parking needs for faculty, staff, and students and train student staff in data entry and citation procedures. The role requires strong cash handling, organizational skills, and the ability to communicate effectively with a

Qualifications

• Ability to learn new technologies and apply their use to office procedures.
• Demonstrated experience in record keeping with attention to detail.
• Ability to complete forms and maintain filing systems.
• Strong cash handling and audit procedures knowledge.
• Demonstrated mathematical calculation skills for transaction reviews.
• Interpersonal and written communication with diverse populations.
• Experience training and guiding student staff.
• Experience with data entry and reporting.
• Commitment to UCSD Principles of Community.

Responsibilities

• Provide work direction to the Customer Service staff and manage daily operations.
• Oversee all administrative aspects of the Curbside Program including policies.
• Verify sales, prepare deposits, and maintain records and logs.
• Advise supervisor on parking needs for faculty, staff and students.
• Train and guide student staff in data entry per departmental policies.
• Coordinate schedules and multi-shift operations in a busy environment.

Skills

Attention to detail

Record keeping

Data entry

Cash handling

Customer service

Team leadership

Training staff

Problem solving

Computer skills

Analytical skills

Tools

Spreadsheet software

Data entry system

Database reporting

Job description

UC San Diego is hiring a Commuter Program Operations - Lead to supervise Customer Service staff and manage the curbside program's administrative duties. You will set procedures, handle daily permit transactions, deposits, and maintain records and logs.

You will advise on parking needs for faculty, staff, and students and train student staff in data entry and citation procedures. The role requires strong cash handling, organizational skills, and the ability to communicate effectively with a