Customer Relations & Student Ops Analyst – Commuter & Parking

University of California, Los Angeles; Los Angeles (CA); On-site; USD 42,000 - 45,000; Full time

Job summary

University of California, Los Angeles is seeking a Customer Relations & Student Operations Analyst to manage frontline customer operations and supervise 25+ student casual employees. You will coordinate interviews, onboarding, and training while maintaining Knowledgebase resources and conducting audits to raise service quality.

Reporting to the BCP Operations Supervisor, you will collaborate across CRM, outreach, and technology teams to support over 90,000 campus users and 50,000 annual

Qualifications

• Demonstrated proficiency with E&T CRM and related software (Preferred).

Responsibilities

• Managing internal systems and customer service workflows
• Evaluating and improving business processes
• Coordinating cross-functional projects
• Ensuring service delivery aligns with UCLA Events & Transportation standards

Skills

Customer service

Communication

Project management

Initiative & flexibility

Confidentiality

Negotiation

Verbal & written communication

Multitasking & prioritization

Group presentations

Process mapping

Budget analysis

Campus knowledge

Tools

CRM systems

Intranet tools

Outlook

Excel

Salesforce

Smartsheet

Job description

University of California, Los Angeles is seeking a Customer Relations & Student Operations Analyst to manage frontline customer operations and supervise 25+ student casual employees. You will coordinate interviews, onboarding, and training while maintaining Knowledgebase resources and conducting audits to raise service quality.

Reporting to the BCP Operations Supervisor, you will collaborate across CRM, outreach, and technology teams to support over 90,000 campus users and 50,000 annual