Lead Communications Switchboard Supervisor

CHI St Alexius Bismarck

Bismarck (ND)

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

CHI St. Alexius Health in Bismarck, ND is seeking a Communications Switchboard Coordinator to oversee 24/7 switchboard operations, lead Communications Operators, and train staff.

You will coordinate with IT to maintain phones, pagers, and hospital directories, and analyze data to drive performance improvements. The ideal candidate shows strong leadership, technical proficiency with communications equipment, and a service‑oriented mindset for patients, staff, and providers, with effective

Qualifications

High School diploma or equivalent required, with 1 year of related experience or 5+ years in a similar role.
Strong knowledge of switchboard operations and telecommunications systems.
Excellent verbal and written communication, time management, and record-keeping skills.

Responsibilities

Oversee switchboard operations across locations to ensure 24/7 service.
Lead daily operations, scheduling, and performance feedback for staff.
Train staff on communication standards and customer service.
Coordinate with IT to maintain phones, pagers, and hospital directories.
Manage on-call schedules and act as liaison between departments.
Lead meetings and maintain documentation supporting department goals.

Skills

Switchboard operations

Leadership

Staff training

Telecommunications systems

Google Workspace / Office suite

Data analysis

Education

High School diploma or equivalent

Job description

CHI St. Alexius Health in Bismarck, ND is seeking a Communications Switchboard Coordinator to oversee 24/7 switchboard operations, lead Communications Operators, and train staff.

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