Lead Communications Field Training Officer — Elevate Hires

Pafford Medical Services; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Pafford Medical Services in Oklahoma City seeks a Communications Field Training Officer to train new communications personnel, mentor trainees, and ensure compliance with center policies.

The FTO will monitor progress, report to supervisors after each shift, and coordinate evaluations for promotions while maintaining strong customer relations and effective communications with patients and staff.

Qualifications

• Knowledge of the policies and procedures of Pafford Medical Services that relate to the communications center.
• Ability to accurately document the progress of their trainees.
• Demonstrates the ability to remain calm and composed in high-stress situations, effectively manage multiple tasks simultaneously, and serve as a positive role model for trainees and peers.
• Knowledge of all computer systems associated with their job level and lower (Logis, NinthBrain, Paylocity).

Responsibilities

• Responsible for the training of new hire communication’s personnel at their level or below.
• Keep up with the trainee’s progress and report to supervisors after each completed shift.
• Notify supervisors of any issues as they arise.
• Recommend promotion of trainees as the FTO seem fit.
• Responsible for interviewing each trainee prior to being fully released to work independently to ensure that all teaching points were covered and are fully understood.
• All FTOs should serve as a contact point to answer training related questions from all communication’s personnel at or below their level while on shift.
• Upon the release of all new hires, the FTO is responsible for ensuring that all teaching points are understood by the new hire and all of the required paperwork is completed is submitted to their supervisor.
• Promote positive customer relations and effective communication in dealing with patients, facility personnel, visitors, and peers.
• Complete knowledge of the communication center’s policies and procedures.
• Assist communication supervisors in the development or modification to procedures and performance plans to promote quality training of new personnel.
• Appropriately resolve issues encounter during daily operations within their scope of practice.
• The FTO must be available to their assigned trainee throughout the entire shift.
• If the FTO feels that they are unable to effectively supervise a trainee during a shift, they must notify their supervisors immediately to address the situation.

Skills

Training

Documentation

Communication

Multitasking

Tools

Logis

NinthBrain

Paylocity

Job description

Pafford Medical Services in Oklahoma City seeks a Communications Field Training Officer to train new communications personnel, mentor trainees, and ensure compliance with center policies.

The FTO will monitor progress, report to supervisors after each shift, and coordinate evaluations for promotions while maintaining strong customer relations and effective communications with patients and staff.