Communications Field Training Officer (FTO)

Pafford Emergency Medical Services; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Pafford Medical Services is seeking a Communications Field Training Officer (FTO) in Oklahoma City, OK. The role trains new communications personnel, tracks progress, and reports to supervisors.

The FTO guides promotions and mentors trainees through their early career in the communications division. The position requires strong classroom and on-the-job coaching skills, the ability to manage multiple tasks in a high‑stress environment, and excellent collaboration with law enforcement, facilities,

Qualifications

• Knowledge of policies and procedures relevant to the communications center.
• Knowledge of techniques and activities appropriate to the job level and below.
• Ability to accurately document trainee progress.
• Ability to stay calm and composed in high-stress situations and manage multiple tasks.
• Ability to build and maintain good relations with coworkers, law enforcement, facility personnel and the public.
• Knowledge of computer systems used in the role (Logis, NinthBrain, Paylocity, etc.).

Responsibilities

• Train new hires in communications duties and ensure understanding of teaching points.
• Monitor trainee progress and report to supervisors after each shift.
• Notify supervisors of issues as they arise during training.
• Recommend trainee promotions or further evaluation as appropriate.
• Interview trainees before release to work independently and address deficiencies.
• Serve as a point of contact for training-related questions during shifts.
• Ensure all required paperwork is completed and submitted after release of trainees.
• Promote positive customer relations and effective communication with patients and facility staff.
• Assist supervisors in developing or modifying procedures and performance plans for training quality.
• Resolve issues encountered during daily operations within scope of practice.

Skills

Policies knowledge

Techniques & activities

Document progress

Remain calm under pressure

Stakeholder relations

Computer systems knowledge

Job description

Job Title: Communications Field Training Officer (FTO)

Work Location: Oklahoma City, OK

Division/Department: Communications

The Communications Field Training Officer (FTO) is an employee that is knowledgeable and well‑rounded in all aspects of their job duties and is responsible for the training of new communications personnel at his or her level and below in all facets of their job at Pafford Medical Services. The FTO will utilize the Communication’s FTO packet as a guide to what is taught and will report the new hire’s progress to their supervisors. The FTO will recommend a new hire’s promotion to the next phase and/or recommend them to be evaluated to be released to work independently. The FTO will continue to mentor the new hire after their release throughout their career at Pafford Medical Services as needed.

Essential Duties and Responsibilities

• Responsible for the training of new hire communication’s personnel at their level or below.
• Keep up with the trainee’s progress and report to supervisors after each completed shift.
• Notify supervisors of any issues as they arise.
• Recommend promotion of trainees as the FTO seem fit.
• Responsible for interviewing each trainee prior to being fully released to work independently to ensure that all teaching points were covered and are fully understood. Any identified deficiencies must be addressed, and a follow up interview completed.
• All FTOs should serve as a contact point to answer training related questions from all communication’s personnel at or below their level while on shift.
• Upon the release of all new hires, the FTO is responsible for ensuring that all teaching points are understood by the new hire and all of the required paperwork is completed is submitted to their supervisor.
• Promote positive customer relations and effective communication in dealing with patients, facility personnel, visitors, and peers.
• Complete knowledge of the communication center’s policies and procedures.
• Assist communication supervisors in the development or modification to procedures and performance plans to promote quality training of new personnel.
• Appropriately resolve issues encounter during daily operations within their scope of practice.
• The FTO must be available to their assigned trainee throughout the entire shift.
• If the FTO feels that they are unable to effectively supervise a trainee during a shift, they must notify their supervisors immediately to address the situation.

Minimum Qualifications

• Knowledge of the policies and procedures of Pafford Medical Services that relate to the communications center.
• Knowledge of adequate techniques, requirements, and activities associated with their job level and below.
• Ability to accurate document the progress of their trainees.
• Demonstrates the ability to remain calm and composed in high-stress situations, effectively manage multiple tasks simultaneously, and serve as a positive role model for trainees and peers.
• Skilled in establishing and maintaining good working relations with co-workers as well as law enforcement agencies, facility personnel, and the general public.
• Knowledge of all computer systems associated with their job level and lower (Logis, NinthBrain, Paylocity, etc).

Physical Requirements

• High-tech communications and logistics center environment.
• 12-hour rotating shifts, including days, nights, weekends, and holidays.
• Multi-monitor desk environment requiring sustained focus and computer proficiency.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Work may require prolonged sitting, repetitive keyboard and telephone use, and the simultaneous operation of multiple systems and monitors.
• Must be able to talk, listen, and speak clearly in person, on multi-line telephones, and on two-way radios.
• Must possess visual acuity to prepare and analyze data, operate multiple computer terminals, and do extensive reading.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.