EMT & Paramedic FTO - Crittenden (Internal Applicants Only)

Pafford Emergency Medical Services; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Pafford Emergency Medical Services in Crittenden County, AR is seeking a Field Training Officer (FTO) to train, supervise, and evaluate newly hired EMTs and Paramedics as part of the ambulance crew.

The FTO provides hands-on instruction, documents progress, ensures training objectives are met, and mentors staff while performing pre-hospital care. This role requires strong communication, leadership, and adherence to Pafford protocols.

Qualifications

• Must possess EMT or Paramedic certification and provide reciprocity if needed.
• Familiarity with pre-hospital EMS protocols and documentation.
• Strong communication and instructional skills for adult learners.

Responsibilities

• Promotes positive relations with patients, visitors, and peers.
• Completes daily observation reports and tracks skill progress.
• Provides hands-on instruction and evaluates new hires on shift.
• Responds to dispatch to render pre-hospital care and assess scenes.
• Develops performance plans and documents feedback for new hires.

Skills

Leadership

Communication

Emergency medical response

Staff training

Performance evaluation

Record keeping

Education

EMT or Paramedic certification

NIMS 100, 200, 700, 800

High School diploma or GED

Tools

Laptops & desktops

Job description

Job Title: Field Training Officer (FTO)
Work Location: Crittenden County, AR
Division/Department: Operations

The Field Training Officer (FTO) is responsible for training, supervising, and evaluating newly hired EMTs and Paramedics while providing pre-hospital emergency medical care and transportation as part of an ambulance crew. The FTO provides hands‑on instruction, monitors and documents employee progress, and ensures required training objectives and competencies are met in accordance with Pafford Medical Services standards. FTOs are responsible for identifying areas for improvement, recommending employees for advancement or independent duty, and providing continued mentorship and guidance as needed. Additionally, FTOs must complete all required training as directed by Pafford Medical Services administration.

Essential Duties and Responsibilities

• Promotes positive customer relations in dealing with patients, visitors, and peers. X
• Completes daily observation reports via ninth-brain, checks off skills as needed, and updates Google Spaces by the end of shift.
• Effectively and professionally communicates with the new hire, staff, and other agencies, as needed, throughout the shift.
• FTO general shift responsibilities:
• Respond to dispatch to render pre-hospital emergency care and resuscitation to patients at the scene of an emergency.
• Independently performs the rapid assessment of emergency scenes to determine the need for additional resources - additional units, supervisor(s), law enforcement, fire departments, etc.
• Evaluate the extent of illness or injury and establish priorities for care following standing orders, or protocols, or as directed by the Medical Control.
• Initiates life‑sustaining procedures including advanced life support in accordance with current standards/protocols and demonstrates a working knowledge of the Pafford Medical Services protocols.
• Completes appropriate patient paperwork.
• Provides pre-hospital emergency care to the public in a variety of environments.

• Develop or modify work plans, methods, and procedures to determine work priorities for the new hire.
• Review new hire's work for accuracy and completeness, and return assignments with recommendations for proper completion promptly.
• Appropriately resolves problems encountered during daily operations and understands standards for problem resolution.
• Develop the performance enhancement plan, document performance, provide performance feedback, and formally evaluate the work of new hires.
• Documents, notifies ODS, and lead FTO causes for disciplinary action if the new hire is found to be out of line.
• Provide instruction and assist new hires with difficult and/or unusual assignments/or situations.
• The FTO must be available to the new hire throughout the entire shift. They should not be sleeping or otherwise inaccessible. If the FTO feels they are unable to effectively supervise a new hire during a shift, they must notify the ODS, Lead FTO, or OM immediately to address the situation.

Knowledge, Skill, & Abilities

• Knowledge of applicable state’s statutes, rules, administrative orders, policies, and procedures.
• Knowledge of Pafford Medical Services policies and procedures.
• Knowledge of adequate techniques, requirements, and activities associated with emergency medical response.
• Knowledge of the principles of field training and preceptorship.
• Knowledge of record keeping and accessing records as needed.
• Skill in working under stressful situations, in receiving and assessing information, and then making appropriate decisions for response.
• Skill in establishing and maintaining good working relations with new hires, staff, other departments, law enforcement, the general public, etc.
• Skill in effectively managing and educating new hires with all Pafford Medical Services equipment.
• Skill in operating and training a new hire on laptops and desktops to utilize a variety of software applications.
• Skilled in effectively communicating, both in oral and written form.

Minimum Qualifications

• High School graduate or GED equivalent.
• Two years of experience at the license level they wish to train at with Pafford Medical Services.
• Licensed by the state’s Department of Health and National Registry.
• In good standing with Pafford Medical Services.
• Possession of a valid State Driver’s License.
• EMT or Paramedic certification or qualify for reciprocity.
• BLS, ACLS (Medic-required), EPC (Medic-recommended) provider certifications.
• Possess NIMS 100, 200, 700, and 800.
• Must be able to communicate effectively in both oral and written form.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must be able to operate in extreme conditions for long periods of time with or without essential accommodations; including but not limited to areas of flooding, extreme hot and cold temperatures, disaster zones and similar environments.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.

Other Requirements

• FTOs will be required to attend and assist with a minimum of 2 orientations a year.
• FTOs will be required to attend active shooter training.
• FTOs will be required to attend FTOs workshops/meetings as needed.
• Teaching/ assisting with class (AHA,EVOS,ect.)

NOTE:

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.