Lead, Commercial Loan Servicing & Operations

Commerce Bank; Kansas City (MO); Hybrid; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in Kansas City, MO is seeking a Supervisor of Commercial Loan Servicing to lead production staff responsible for preparing loan documentation in compliance with Bank policy and regulations.

You will develop relationships with internal and external customers, coach team members, and drive process improvements to ensure accuracy, timely processing, and SLA adherence in a fast-paced environment.

Qualifications

• Bachelor's Degree in Business or Finance or equivalent preferred.
• 3+ years commercial loan servicing experience required.
• 1+ years leadership experience required.
• Experience using LaserPro, commercial banking, customer service/contact center, and/or operations supervision preferred.

Responsibilities

• Develop and maintain relationships with internal and external customers and business partners.
• Ensure regulatory compliance and manage operational risk within the assigned team and department.
• Develop and engage production staff to ensure production, accuracy, and timeliness goals are met.
• Identify process improvement opportunities and train new/existing operations staff.
• Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA’s).
• Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members.
• Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members.
• Perform other duties as assigned.

Skills

Loan operations knowledge

Problem-solving

Interpersonal skills

Communication skills

Team leadership

Time management

Attention to detail

Adaptability

Education

Bachelor's Degree in Business or Finance

Tools

LaserPro

Job description

Commerce Bank in Kansas City, MO is seeking a Supervisor of Commercial Loan Servicing to lead production staff responsible for preparing loan documentation in compliance with Bank policy and regulations.

You will develop relationships with internal and external customers, coach team members, and drive process improvements to ensure accuracy, timely processing, and SLA adherence in a fast-paced environment.