Lead, Commercial Loan Servicing Operations

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 56,000 - 75,000; Full time

Job summary

Mercantil Commerce Bank in Kansas City is seeking a Supervisor, Commercial Loan Servicing to supervise the team responsible for preparing commercial loan documentation that complies with regulatory requirements and bank policy. You will develop staff, manage relationships with customers and partners, and drive process improvements in a fast-paced environment.

A Bachelor's in Business or Finance with 3+ years in loan servicing and 1+ year of leadership is required; LaserPro experience is

Qualifications

• Bachelor's degree in Business or Finance or equivalent experience.
• 3+ years commercial loan servicing experience.
• 1+ years leadership experience.
• Experience using LaserPro and related banking software is preferred.

Responsibilities

• Develop and maintain relationships with internal and external customers and business partners.
• Ensure regulatory compliance and manage operational risk within the team.
• Develop and engage production staff to meet production, accuracy, and timeliness goals.
• Identify process improvements and train staff on new procedures.
• Manage internal customer relationships and SLA adherence; oversee workflow and communicate decisions clearly.

Skills

Loan operations knowledge

Problem-solving

Interpersonal skills

Communication

Leadership

MS Office

Education

Bachelor's Degree in Business or Finance

Tools

LaserPro

Commercial banking software

Job description

Mercantil Commerce Bank in Kansas City is seeking a Supervisor, Commercial Loan Servicing to supervise the team responsible for preparing commercial loan documentation that complies with regulatory requirements and bank policy. You will develop staff, manage relationships with customers and partners, and drive process improvements in a fast-paced environment.

A Bachelor's in Business or Finance with 3+ years in loan servicing and 1+ year of leadership is required; LaserPro experience is