Loan Operations Leader — Commercial Servicing

Commerce Bank; Kansas City (MO); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Paid vacation

Paid personal time

Career development

Job summary

Commerce Bank is hiring a Supervisor, Commercial Loan Servicing to oversee production staff responsible for preparing commercial loan documentation in compliance with regulatory requirements and Bank policy.

The role emphasizes relationship management, regulatory adherence, staff development, and process improvements to ensure accuracy and timely delivery of services. Strong leadership and banking experience are essential for success.

Qualifications

• Bachelor's Degree in Business or Finance preferred.
• 3+ years commercial loan servicing experience required.
• 1+ years leadership experience required.
• Experience using LaserPro, commercial banking, customer service/contact center, and/or operations supervision preferred.
• Compensation range disclosed for transparency and locality considerations.

Responsibilities

• Develop and maintain relationships with internal and external customers and business partners.
• Ensure regulatory compliance and manage operational risk within the assigned team and department.
• Develop and engage production staff to ensure production, accuracy, and timeliness goals are met.
• Identify process improvement opportunities and train new/existing operations staff.
• Manage internal customer relationships through daily transactional responsibilities and SLAs.
• Oversee department workflow and communicate decisions, priorities, and information to team members.
• Provide guidance to employees on projects/issues and coach development conversations.
• Perform other duties as assigned.

Skills

Loan operations knowledge

Problem-solving

Interpersonal skills

Fast-paced environment

Communication skills

Collaboration

Decision-making

MS Word/Excel

Education

Bachelor's Degree in Business or Finance

Equivalent education/experience

Tools

LaserPro

Banking software

Job description

Commerce Bank is hiring a Supervisor, Commercial Loan Servicing to oversee production staff responsible for preparing commercial loan documentation in compliance with regulatory requirements and Bank policy.

The role emphasizes relationship management, regulatory adherence, staff development, and process improvements to ensure accuracy and timely delivery of services. Strong leadership and banking experience are essential for success.