Senior Loan Operations Support

Lead; Kansas City, Lee's Summit, Blue Springs (MO, MO, MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation with equity /

Cash bonus

Medical, Dental, Vision, Life

401k Matching

Paid parental leave

Flexible vacation and PTO

Career growth opportunities

Job summary

Lead is a fintech bank providing embedded financial services with a commercial loan focus. The Senior Loan Operations Support role covers set-up, maintenance, and processing of commercial loans, requiring careful analysis of requests and documentation to ensure completeness and accuracy.

You will engage in appraisal coordination, disclosures, core-system activations, and daily loan processing tasks while maintaining strong client communication and attention to detail.

Qualifications

• Minimum 2 years in reconcilement or balancing.
• 5 years of loan servicing/support experience.
• Experience with LaserPro, nCino, or similar document prep/core systems.
• Ability to handle confidential data with discretion.
• Excellent written and verbal communication.

Responsibilities

• Order appraisals/title commitments.
• Communicate with borrowers for insurance info and disclosures.
• Activate new loans to the core system.
• Assist clients in person or by phone as necessary.
• Process construction and commercial loan draw requests.
• Review daily reports and address items as needed.
• Follow up for recorded documents, title policies, insurance.
• Appraisal management with tracking and balancing payments.
• Escrow management: setup, verification, annual analysis, payments.
• Adverse Action: letters, tracking and monitoring.
• Process bankruptcies, levies, disputes.
• Covenants - review, tracking, deletion, addition.
• Process daily mail; Paid loan processes; Handling loan notices.
• Prepare monthly loan reports; Physical loan file maintenance.
• Daily loan general ledger balancing.

Skills

Balancing

Loan servicing

Attention to detail

Communication skills

Confidentiality

Self-starter

Client-focused

Tools

LaserPro

nCino

Core banking system

Job description

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description:

The Senior Loan Operations Support is responsible for the set-up, maintenance, and processing functions associated with commercial loans. The Senior Loan Operations Support must analyze each request to determine the intent of the request and the completeness and accuracy of the supporting documentation required to complete the transaction.

In this role you will:

• Order appraisals/title commitments
• Communicate directly with the borrower for insurance information as needed and to send any preliminary disclosures as needed
• Activate new loans to the core system
• Assist clients in person or by phone as necessary
• Process construction and commercial loan draw requests
• Review daily reports, and address items as needed
• Follow up for recorded documents, title policies, insurance to insure a complete loan file, as needed
• Appraisal management with tracking, annual review of appraisers, and balancing payments
• Escrow management: set up, verification, annual analysis, payments, updates
• Adverse Action: letters, tracking and monitoring
• Process bankruptcies, levies, disputes
• Covenants - Review, tracking, deletion, addition
• Process daily mail
• Paid Loan processes
• Handling of loan notices
• Prepare monthly loan reports
• Physical Loan file maintenance
• Daily loan general ledger balancing
• Perform all other duties as assigned

Qualifications:

• A minimum of 2 years of relevant work experience in reconcilement or balancing
• 5 years of experience in loan servicing/support
• Knowledge LaserPro, nCino or another document prep or core system
• Treat all data with confidentiality
• Excellent written and verbal communication skills
• Client obsessed mentality
• A passion for fintech and the evolution of the new frontiers of technology and business
• Strong attention to detail and product management skills
• Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously
• Self starter, engaged, proactive and ready to roll up your sleeve

What we offer:

At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life

• Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.