Lead Coffee Shop Operations & Culture Leader

Pho Prime, LLC; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Opportunities for advancement

Creative and collaborative environment

Job summary

A leading coffee shop in New York City is seeking a Coffee Shop Lead to oversee operations and cultivate a positive team culture. You will be responsible for managing daily operations, ensuring quality control, and enhancing customer experience. The ideal candidate has experience in high-volume coffee shops and a passion for coffee quality. Opportunities for advancement and a collaborative environment await a motivated leader.

Qualifications

• Proven experience leading a high-volume coffee shop or food & beverage operation.
• A strong, empathetic leader who supports and challenges their team.
• Knowledgeable about coffee, passionate about quality, and excited to share that passion.

Responsibilities

• Oversee day-to-day operations including inventory and customer service.
• Lead, train, and develop your team, including shift leads and baristas.
• Create an inviting atmosphere through music and product selection.

Skills

Leadership

Customer service

Team development

Quality control

Problem-solving

Education

NYC DOH Food Handler’s Certificate (or willing to obtain)

Job description

A leading coffee shop in New York City is seeking a Coffee Shop Lead to oversee operations and cultivate a positive team culture. You will be responsible for managing daily operations, ensuring quality control, and enhancing customer experience. The ideal candidate has experience in high-volume coffee shops and a passion for coffee quality. Opportunities for advancement and a collaborative environment await a motivated leader.