Lead Cloud Engineer, Observability Platform

CVS Health; New York (NY); Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is hiring a Lead Cloud Engineer for the Observability Platform in New York. You will architect and scale telemetry pipelines (logs, metrics, traces) across multiple clouds, driving self-service observability and robust monitoring for thousands of workloads.

You will mentor engineers, collaborate with SRE and Platform teams, and ensure secure, cost-efficient data pipelines while shaping platform direction for enterprise-scale software.

Qualifications

• 7+ years of experience in Software Engineering.
• 5+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management.
• 5+ years building production-grade backend services in Go and/or Java.
• 5+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns.
• 5+ years with cloud-native and containerized platforms (Docker, Kubernetes, Argo CD).
• 5+ years working with public cloud platforms (AWS, GCP, or Azure).
• 3+ years designing and scaling distributed, high-volume data pipelines.
• 3+ years of experience with Helmcharts, Kustomize etc.
• 3+ years working with Grafana OSS or comparable observability backends (e.g., Grafana, Loki, Tempo, Mimir).
• 3+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• 3+ years with relational databases (PostgreSQL, MySQL)

Responsibilities

• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot).
• Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy.
• Architect and scale high-throughput, fault-tolerant telemetry pipelines (logs, metrics, traces).
• Develop self-service observability capabilities to simplify onboarding and troubleshooting.
• Implement end-to-end monitoring of the observability platform, defining SLOs and health checks.
• Collaborate with SRE, Platform, and Cloud teams to establish reliability standards and incident practices.
• Participate in on-call rotations and lead incident mitigation, root-cause analysis, and post-incident reviews.
• Automate workflows and reduce manual toil through tooling, CI/CD enhancements, and platform automation.
• Ensure secure telemetry pipelines through mTLS, secrets management, and zero-trust design patterns.
• Produce and maintain technical documentation, standards, and best practices.
• Engage with internal teams to gather requirements and influence roadmap prioritization.
• Provide technical leadership through mentorship and architectural guidance across teams

Skills

Distributed systems

Go programming

Python programming

Java programming

OpenTelemetry

Cloud platforms

Education

Bachelor's degree

Tools

Go

Python

Java (Spring Boot)

Docker

Kubernetes

Argo CD

Terraform

Job description

CVS Health is hiring a Lead Cloud Engineer for the Observability Platform in New York. You will architect and scale telemetry pipelines (logs, metrics, traces) across multiple clouds, driving self-service observability and robust monitoring for thousands of workloads.

You will mentor engineers, collaborate with SRE and Platform teams, and ensure secure, cost-efficient data pipelines while shaping platform direction for enterprise-scale software.