Client Services Associate

Spsnorthamerica; New York (NY); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Career Growth

Job summary

SPS North America in New York seeks a Client Services Associate who keeps our space running smoothly, delivering 5-star service to employees and guests. You blend hospitality, logistics know-how, and professional presence to handle mail, packages, and front-of-house support.

From managing mail flows to keeping equipment and conference rooms show-ready, you will collaborate with vendors and internal teams to ensure seamless operations.

Qualifications

• Education: High School Diploma or equivalent.
• Strong customer service orientation and communication skills.
• Ability to handle logistics and basic facility tasks.

Responsibilities

• The Logistics Lead: manage mail and packages from intake to outbound shipping.
• The Experience Curator: keep the space show-ready in the Business Service Center, kitchens, and conference rooms.
• The Problem Solver: monitor and maintain MFDs and copy/print equipment.
• The Front-of-House Pro: back-up for reception and concierge, greeting guests warmly and professionally.
• The Project Ally: assist with office moves, light maintenance, and inventory management.

Skills

Customer service mindset

Tech-savvy

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Client Services Associate

Reports To: Client Services Leadership

About the Role: As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience.

What You’ll Do:

• The Logistics Lead: Master the lifecycle of mail and packages. From secure intake using chain‑of‑custody software to high‑priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator: Maintain the "show‑ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver: Keep our fleet of multi‑function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front‑of‑House Pro: Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally: Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Who You Are:

• Customer‑Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5‑star service.
• Tech‑Savvy: You’re comfortable with MS Office and can quickly learn new package‑tracking and shipping software.
• Organized & Agile: You can pivot from sorting mail to setting up a high‑profile boardroom meeting without breaking a sweat.
• A Natural Professional: You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.

The Requirements:

• Education: High School Diploma or equivalent.
• Experience: 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus).
• Physicality: This is an active role. You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication: Sharp verbal and written skills are a must for coordinating with vendors and employees.
• Travel: Negligible.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $20 - $20 USD

Why Join Us?

We value professionals who take initiative. This isn’t just a "task" role; it’s a career path into facilities management, corporate hospitality, and operations leadership.

What We Offer:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity:

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.