Client Service Associate (Mailroom & Office Services)

Spsnorthamerica; Omaha (NE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off

Job summary

SPS Global is seeking a Client Services Associate to support daily office operations, mail handling, print services, and workplace coordination. You will be a frontline contact for employees, clients, and visitors, delivering polished service while maintaining efficient operations.

In this role you will manage mail shipments, maintain supplies, support meeting room setups, and collaborate across teams to ensure a professional, organized office.

Qualifications

• High School Diploma or equivalent is required.
• Proven strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Familiarity with Microsoft Office applications and basic computer skills.
• Ability to adapt to evolving office tools and processes.

Responsibilities

• Manage mail and package handling, shipping, receiving, and related documentation.
• Provide print and document services support and maintain office equipment.
• Support meeting room setups and general workplace coordination.
• Deliver polished, professional customer service and collaborate with internal teams.

Skills

Strong organizational skills

Time management

Customer service orientation

Communication skills

Adaptability

Detail-oriented

Multitasking

Problem solving

Independent work

Discretion

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Great Service Meets Seamless Operations

SPS Global is seeking a professional and service‑driven Client Services Associate to support daily office operations and deliver an exceptional workplace experience. This role is ideal for someone who thrives in a fast‑paced environment, enjoys staying organized, and takes pride in delivering polished customer service while ensuring operational excellence.

As a Client Services Associate, you will serve as a key point of contact for mail services, print support, office operations, and workplace coordination. Your work directly contributes to the efficiency, professionalism, and overall client experience within the office environment.

Typical Work Schedule:
Monday – Friday | 8:00 AM – 5:00 PM

Job Overview

The Client Services Associate supports office operations by managing mail and package handling, shipping and receiving, print and document services, inventory management, and workplace support functions.

This role combines operational support with frontline customer service responsibilities, ensuring all employees, clients, and visitors receive prompt, professional, and efficient assistance.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

• Manage incoming and outgoing mail and packages with accuracy and accountability
• Handle shipping, receiving, tracking, and chain‑of‑custody documentation
• Maintain accurate records and ensure timely package processing and delivery
• Serve as a trusted point of contact for mail and logistics inquiries

Office & Print Services Support

• Maintain and troubleshoot multifunction devices such as printers and copiers
• Support print, scanning, and document service operations
• Monitor inventory levels including toner, paper, pantry supplies, and office materials
• Ensure office service areas remain organized and operational

Workplace & Operational Support

• Support meeting room setups and occasional office moves
• Maintain clean, professional, and organized workspaces
• Assist across teams and operational areas as needed
• Proactively identify opportunities to improve efficiency and support workplace operations

Customer Service Excellence

• Deliver polished, professional customer service in every interaction
• Collaborate effectively with internal teams and clients
• Maintain professionalism, reliability, and discretion when handling sensitive matters
• Adapt quickly to changing operational needs and priorities

What We’re Looking For

Required

• High School Diploma or equivalent
• Valid driver’s license with clean driving record
• Willingness to complete background checks and fingerprinting requirements
• Strong organizational and time‑management skills
• Basic computer proficiency and familiarity with Microsoft Office applications
• Ability to adapt to workplace systems and operational tools
• Strong communication and customer service skills

Preferred

• Experience in office services, mailroom operations, hospitality, logistics, or workplace support environments
• Experience with multifunction devices (MFDs), shipping systems, or tracking software

Competencies

• Customer‑first mindset with strong service orientation
• Strong attention to detail and organizational ability
• Ability to multitask and prioritize effectively
• Problem‑solving mindset with calm decision‑making under pressure
• Independent work capability with collaborative team approachProfessionalism, reliability, and discretion

Physical Requirements

• Ability to lift or move packages weighing 40–60 lbs.
• Ability to stand, walk, bend, and lift throughout the workday
• Manual dexterity for operating office equipment and workplace tools

Travel:
None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across office services, workplace operations, and client support functions.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties and responsibilities may change at any time with or without notice.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.