IT Change Manager – Hybrid | ITIL & ServiceNow Expert

Ipro Networks Pte. Ltd.; Glen Allen (VA); Hybrid; USD 83,000 - 90,000; Full time

Job summary

IntelliPro seeks an experienced ITSM Change Manager to lead and optimize the IT Change Management process. This role focuses on planning, evaluating, and executing changes in a controlled manner, aligning with ITIL standards and regulatory requirements.

You will collaborate across IT teams and business units to ensure minimal disruption and strong governance. The candidate will guide CAB activities, document change lifecycle, and drive automation opportunities while working in a global

Qualifications

• Minimum 5 years of experience in IT Change Management or a related ITSM role.
• ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.
• Experience with the IT Change Management Module in ServiceNow and implementing standard processes.
• Experience in a project-based environment (Scrum/Kanban) with ability to document user stories and perform UAT.
• Strong understanding of IT infrastructure, software development, and IT operations.
• Ability to assess complex IT changes and their potential impact on business operations.
• Excellent verbal and written communication skills for non-technical stakeholders.
• Experience leading cross-functional teams and managing stakeholders at all levels.
• Strong problem-solving skills and decision-making under pressure.
• Attention to detail and maintaining accurate records.
• Experience driving automation of the process for efficiency.
• Experience with ITSM tools (ServiceNow, BMC Remedy).
• Experience in a large enterprise or regulated industry.
• Prefer degree in information technology or computer science.
• Ability to work in a global environment.

Responsibilities

• Oversee end-to-end IT Change Management process and enforce policies to ensure ITIL alignment.
• Review impact, risk, and benefits of proposed changes ensuring business alignment.
• Coordinate planning, testing, implementation, and validation of changes with IT teams and stakeholders.
• Engage and build relationships with global technical teams.
• Lead CAB meetings and ensure proper evaluation and approval of changes.
• Maintain documentation of change requests, approvals, and post-implementation reviews.
• Identify opportunities for process improvements and create backlog items with UAT readiness.
• Communicate change schedules, impacts, and outcomes to stakeholders.
• Own forward schedule of change and release calendar.
• Facilitate post-implementation review meetings with support teams and change owners.
• Collaborate with Configuration Manager to record changes in CMDB and liaise with Incident Management.
• Ensure changes comply with regulatory requirements and internal controls.

Skills

IT Change Management

ITIL Certification

ServiceNow

Stakeholder management

Agile methodologies

Communication skills

Problem solving

Automation of processes

Documentation

Cross-functional collaboration

Education

Bachelor's degree in IT or Computer Science

Tools

ServiceNow ITSM

BMC Remedy

Job description

IntelliPro seeks an experienced ITSM Change Manager to lead and optimize the IT Change Management process. This role focuses on planning, evaluating, and executing changes in a controlled manner, aligning with ITIL standards and regulatory requirements.

You will collaborate across IT teams and business units to ensure minimal disruption and strong governance. The candidate will guide CAB activities, document change lifecycle, and drive automation opportunities while working in a global