CHANGE MANAGER L3

Wipro Technologies; Irving (TX); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leave options

Job summary

Wipro Limited is seeking an experienced Change Manager to lead ITSM Change processes, chair CAB meetings, and ensure controlled implementation of all changes. The role requires ITIL-certified expertise, strong stakeholder engagement, and a proven track record in managing complex change environments.

Responsibilities include auditing, reporting KPIs, risk assessment, and driving continuous process improvements while coordinating with customers and vendors to ensure seamless production operations.

Qualifications

• 8–10 years of ITSM experience in Change and related processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Ability to collaborate with multiple technical towers, face the customer, coordinate with vendors.
• Effective communication skills.

Responsibilities

• Record and approve every Change before implementation.
• Ensure changes are categorized and approved per defined process (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings, circulate the MOM of CABs.
• Prevent unauthorized changes that may impact production.
• Conduct periodic audits and close audit gaps per process timelines.
• Report Change KPIs to management and ensure effective communication.
• Ensure 4-eye review for each Change to minimize manual errors.
• Assess risk for changes and follow required processes for high-risk changes.
• Conduct Post Implementation Reviews and validate change status.
• Suggest service improvements to enhance process maturity.

Skills

ITSM experience

Communication skills

Cross-functional collaboration

Education

ITIL V3 / 2011 Foundation or Intermediate

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills

Mandatory Skills: ITIL Change Mgmt.Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

• full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.