Lead Change Management for Digital Supply Chain

McDonald's Restaurants Limited; Chicago (IL); On-site; USD 116,000 - 145,000; Full time

Job summary

McDonald’s is seeking a Manager, Change Management to lead the Change Management Workstream for the Efficient Digital Supply Chain Program. The role partners with the Supply Chain Digitalization team and U.S.

Market Deployment to drive adoption, measure KPIs, and ensure stakeholder alignment across restaurants, distribution centers, and suppliers. Based in Chicago, IL, you will coach leaders, design training, and apply enterprise change frameworks to accelerate transformation and realize

Qualifications

• Bachelor’s degree in Change Management, Business, HR, or related field.
• Minimum 5 years working on complex, enterprise transformation initiatives.
• Demonstrated expertise in change methodologies, impact and readiness assessment, stakeholder engagement, and communication.
• Ability to travel to restaurants up to 50% of the time dependent on need.
• Strong influencing skills across business, functional, and technology teams without direct authority.
• Experience defining KPIs, adoption metrics, and value realization approaches.
• Proven ability to lead in fast-paced, ambiguous environments and manage multiple concurrent activities.
• Experience coaching and developing change practitioners.

Responsibilities

• Leverage our Change Management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative
• Work directly with our Supply Chain Digitalization team on executing the change management strategy associated with the EDSC program.
• Create the market enablement strategy with the U.S. Market Deployment team.
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design of training programs
• Identify, analyze, and prepare risk mitigation tactics
• Evaluate and ensure user readiness
• Define and measure success metrics and monitor change progress
• Analyze data-driven insights to adapt and accelerate change
• Apply and promote McDonald’s enterprise change frameworks.
• Where needed, develop and iterate new best practices and share learnings back with CoE team to continuously advance our team’s strength and business relevance
• Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
• Advise and coach leaders on change strategy, messaging, and measurement.
• Lead change workstreams using established methodologies and tools.
• Partner cross-functionally to assess impacts, align on KPIs, and support value realization.

Skills

Change management

Stakeholder engagement

Communication

Influencing

Coaching

KPI definition

Education

Bachelor’s degree in Change Management, Business, HR, or related field

Job description

McDonald’s is seeking a Manager, Change Management to lead the Change Management Workstream for the Efficient Digital Supply Chain Program. The role partners with the Supply Chain Digitalization team and U.S.

Market Deployment to drive adoption, measure KPIs, and ensure stakeholder alignment across restaurants, distribution centers, and suppliers. Based in Chicago, IL, you will coach leaders, design training, and apply enterprise change frameworks to accelerate transformation and realize