Manager, Change Management

McDonald's Restaurants Limited; Chicago (IL); On-site; USD 116,000 - 145,000; Full time

Job summary

McDonald’s is seeking a Manager, Change Management to lead the Change Management Workstream for the Efficient Digital Supply Chain Program. The role partners with the Supply Chain Digitalization team and U.S.

Market Deployment to drive adoption, measure KPIs, and ensure stakeholder alignment across restaurants, distribution centers, and suppliers. Based in Chicago, IL, you will coach leaders, design training, and apply enterprise change frameworks to accelerate transformation and realize

Qualifications

• Bachelor’s degree in Change Management, Business, HR, or related field.
• Minimum 5 years working on complex, enterprise transformation initiatives.
• Demonstrated expertise in change methodologies, impact and readiness assessment, stakeholder engagement, and communication.
• Ability to travel to restaurants up to 50% of the time dependent on need.
• Strong influencing skills across business, functional, and technology teams without direct authority.
• Experience defining KPIs, adoption metrics, and value realization approaches.
• Proven ability to lead in fast-paced, ambiguous environments and manage multiple concurrent activities.
• Experience coaching and developing change practitioners.

Responsibilities

• Leverage our Change Management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative
• Work directly with our Supply Chain Digitalization team on executing the change management strategy associated with the EDSC program.
• Create the market enablement strategy with the U.S. Market Deployment team.
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design of training programs
• Identify, analyze, and prepare risk mitigation tactics
• Evaluate and ensure user readiness
• Define and measure success metrics and monitor change progress
• Analyze data-driven insights to adapt and accelerate change
• Apply and promote McDonald’s enterprise change frameworks.
• Where needed, develop and iterate new best practices and share learnings back with CoE team to continuously advance our team’s strength and business relevance
• Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
• Advise and coach leaders on change strategy, messaging, and measurement.
• Lead change workstreams using established methodologies and tools.
• Partner cross-functionally to assess impacts, align on KPIs, and support value realization.

Skills

Change management

Stakeholder engagement

Communication

Influencing

Coaching

KPI definition

Education

Bachelor’s degree in Change Management, Business, HR, or related field

Job description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

About the Change & Organization Activation COE

The Change COE enables the human side of transformation at McDonald’s. We partner with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change.

Our mission: Make transformation work—everywhere, every time. Our vision: Change agility is our competitive advantage.

About the Role

We are seeking a Manager, Change Management to lead the Change Management Workstream for the Efficient Digital Supply Chain Program. The Efficient Digital Supply Chain (EDSC) program is transforming McDonald’s supply chain through end-to-end digitization, enabling real-time visibility, enhanced traceability, and data-driven decision making that improves reliability, efficiency, and trust across suppliers, distribution centers, and restaurants.

This role reports to the Sr. Manager, Flex Programs, Change & Organization Activation COE, with matrixed alignment to program leadership.

Duties

• Leverage our Change Management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative
• Work directly with our Supply Chain Digitalization team on executing the change management strategy associated with the EDSC program.
• Create the market enablement strategy with the U.S. Market Deployment team.
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design of training programs
• Identify, analyze, and prepare risk mitigation tactics
• Evaluate and ensure user readiness
• Define and measure success metrics and monitor change progress
• Analyze data-driven insights to adapt and accelerate change

Advance Enterprise Change Capability

• Apply and promote McDonald’s enterprise change frameworks.
• Where needed, develop and iterate new best practices and share learnings back with CoE team to continuously advance our team’s strength and business relevance
• Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
• Advise and coach leaders on change strategy, messaging, and measurement.
• Lead change workstreams using established methodologies and tools.
• Partner cross-functionally to assess impacts, align on KPIs, and support value realization.

Qualifications

Required

• Bachelor’s degree in Change Management, Business, HR, or related field.
• Minimum 5 years working on complex, enterprise transformation initiatives.
• Demonstrated expertise in change methodologies, impact and readiness assessment, stakeholder engagement, and communication.
• Ability to travel to restaurants up to 50% of the time dependent on need.
• Strong influencing skills across business, functional, and technology teams without direct authority.
• Experience defining KPIs, adoption metrics, and value realization approaches.
• Proven ability to lead in fast-paced, ambiguous environments and manage multiple concurrent activities.
• Experience coaching and developing change practitioners.

Preferred

• Experience with enterprise service transformation across GBS, Technology, HR, Finance, Data, Procurement, or similar functions.
• Experience with Supply Chain initiatives or QSR industry experience.
• Experience-led change and service design capabilities using personas and journeys.

• Experience leading or supporting change on large, complex digital or regulatory initiatives in a product operating model
• Data-driven mindset and strong process design skills
• Experience working with globally distributed teams
• Creating deliverables that require cross-function collaboration and socialization
• Ability to provide strategic guidance to business leaders for low – and medium-complexity change programs

Consider updating this to reflect past work with Global Supply Chain and supplier focused initiatives or QSR Industry restaurant experience.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is$115,872.00 -$144,840.00per year

The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.