Tech Deployment Supervisor: Change Control & Delivery

McDonald's Restaurants Limited; Chicago (IL); On-site; USD 104,000 - 131,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long-term incentive

Bonus eligible

Job summary

McDonald's Chicago team is seeking a collaborative Supervisor, Tech Deployment to coordinate change control and monitor deployments across US restaurants. You will ensure changes are documented, reviewed, and aligned with policy, while coordinating with internal and external stakeholders.

This role requires 1-3 years in SDLC/ITPM, strong communication and documentation skills, and a focus on continuous improvement through data-driven insights.

Qualifications

• Bachelor's degree in computer science, business administration or related field.
• 1-3 years experience in SDLC and/or IT Project Management.
• Proven change control and project management experience.
• Experience communicating with cross-functional teams & leadership.
• Experience with Incident / Problem Management processes.

Responsibilities

• Administer & support the change control process, ensuring all changes are documented, reviewed, and approved in accordance with company policies.
• Coordinate with various groups and external entities to manage and implement changes and deployments effectively.
• Monitor and report on the impact of changes, ensuring minimal disruption to operations.
• Identify and support process innovation by identifying efficiency opportunities and leveraging tools that support end users.

Skills

Teamwork

Planning

Presenting

Prioritizing

Analytical

Communication

Documentation

Process Management

AI platforms

Education

Bachelor's degree in computer science, business administration or related field

Tools

Jira

Smartsheet

PowerBI

Job description

McDonald's Chicago team is seeking a collaborative Supervisor, Tech Deployment to coordinate change control and monitor deployments across US restaurants. You will ensure changes are documented, reviewed, and aligned with policy, while coordinating with internal and external stakeholders.

This role requires 1-3 years in SDLC/ITPM, strong communication and documentation skills, and a focus on continuous improvement through data-driven insights.