Lead CCTV & Access Control Field Technician

Vision Technologies; Glen Burnie (MD); On-site; USD 55,000 - 90,000; Full time

Job summary

Vision Technologies seeks a Security Field Service Technician to diagnose, repair, and maintain CCTV and Access Control systems in customer sites. You will work independently in the field, addressing complex issues using diagnostic tools and coordinating with IT teams when needed.

Responsibilities include preventive maintenance, on-site troubleshooting, and mentoring junior staff. The role emphasizes strong customer service, accurate documentation, and timely emergency responses.

Qualifications

• 3–7 years in low-voltage/security systems.
• Experience servicing (not just installing).
• Comfortable working independently in the field.
• Has handled live customer environments (hospitals, schools, etc.).

Responsibilities

• Diagnose and repair CCTV, access control, and network issues.
• Perform routine and preventive maintenance to ensure system reliability.
• Provide technical guidance and mentorship to junior technicians.
• Document service performed, parts used, and customer interactions.
• Manage inventory levels for parts and supplies.
• Respond to emergency service calls promptly to minimize downtime.

Skills

CCTV systems

Access control systems

VMS platforms

IP networking

Security systems servicing

Tools

Mercury panels

Lenel on-prem

LenelS2 OnGuard

CCURE 9000

Job description

Vision Technologies seeks a Security Field Service Technician to diagnose, repair, and maintain CCTV and Access Control systems in customer sites. You will work independently in the field, addressing complex issues using diagnostic tools and coordinating with IT teams when needed.

Responsibilities include preventive maintenance, on-site troubleshooting, and mentoring junior staff. The role emphasizes strong customer service, accurate documentation, and timely emergency responses.