Lead Catcher - NY and New England Based Remote

Culligan By WaterCo; Massachusetts; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Paid Time Off

Job summary

Culligan by WaterCo is seeking a Lead Catcher in the New England area or NY to join our sales support team. You will manage lead qualification, appointment validation, and scheduling, ensuring timely follow-up and accurate record-keeping in our CRM.

In this role you will collaborate with Regional Sales Coordinators and Household Sales Representatives to maintain strong pipeline momentum, document all interactions, and help convert inquiries into qualified appointments that advance our sales

Qualifications

• Experience in customer service or lead management.
• Strong communication and organizational skills.

Responsibilities

• Lead qualification, appointment validation and scheduling.
• Validate consultations via AI scheduling tools.
• Confirm interest and qualification; meet conversion targets.
• Coordinate with Sales teams to ensure smooth scheduling.
• Maintain accurate customer records in Salesforce.

Skills

Lead qualification

Appointment scheduling

CRM systems

Communication skills

Organizational skills

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Salesforce

IFS

Microsoft Excel/Word

Job description

Join Culligan by WaterCo as a Lead Catcher!

Must reside in NY or the New England area.

Key Responsibilities

• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness.
• Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
• Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
• Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
• Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives.

What You'll Do

• Lead Qualification & Appointment Validation and Scheduling
  • Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
  • Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
  • Meet designated lead-to-appointment conversion and responsiveness targets.
• Sales Pipeline & Team Support
  • Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process.
  • Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
• Systems Support Functions
  • Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
  • Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time to ensure visibility and continuity.

What We’re Looking For

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role preferred
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Why Join Culligan?

Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.

Culligan by WaterCo is an Equal Opportunity Employer.

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