Lead Catcher - OH, IN, KY Based Remote

Culligan with ZeroWater Technology; Cincinnati (OH); Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401K retirement plan

Product discounts

PTO

Job summary

Culligan by WaterCo is seeking a Lead Catcher in OH/IN/KY to manage inbound inquiries and perform outbound outreach, maximizing appointment opportunities. You’ll qualify leads, schedule appointments, and coordinate with regional sales teams using Salesforce and other tools.

The role emphasizes strong communication, organization, and persistence to meet lead conversion targets while maintaining a high standard of customer service.

Qualifications

• 1–3 years in customer service or related role.
• High school diploma or GED; degree preferred.
• Proficiency in Microsoft Word and Excel; experience with Salesforce/IFS.
• Strong communication and organizational skills.
• Problem-solving and ability to adapt in a dynamic environment.

Responsibilities

• Manage inbound inquiries and outbound outreach to leads to maximize appointments.
• Follow outreach cadences and engagement workflows.
• Own customer interactions with timely follow-up and inquiry resolution.
• Document communications and scheduling in Salesforce.

Skills

Lead management

Appointment setting

Customer service

Sales support

Communication skills

Education

High School diploma or GED

Associate's or Bachelor's degree in Business/Operations

Tools

Salesforce

IFS

Job description

Join Culligan by WaterCo as a Lead Catcher!

Must reside in OH, IN, or KY.

Key Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.

• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness.
• Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
• Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
• Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
• Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives.

What You’ll Do:

• Lead Qualification & Appointment Validation and Scheduling
  • Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
  • Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
  • Meet designated lead-to-appointment conversion and responsiveness targets.
• Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process.
• Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
• Systems Support Functions
  • Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
  • Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time to ensure visibility and continuity.

What We’re Looking for:

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting,sales support, or a related customer-facing role preferred
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Why Join Culligan?

Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.

#GEN

Qualifications

Behaviors

Preferred

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Culliganby WaterCois an Equal Opportunity Employer.