Lead Cashier: Guest Loyalty & Service Leader

Ulta Beauty, Inc.; Las Vegas (NV); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Ulta Beauty, Inc. is seeking a Lead Cashier to manage guest transactions with excellence at the cashwrap and to help train new cashiers, ensuring performance aligns with loyalty goals and brand standards.

The role emphasizes guest experience, product demonstrations, and coordination with store leadership to meet sales targets while maintaining store decorum and procedures. A flexible schedule is required.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsabilités

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Connaissances

Guest service

Sales

Training new hires

Delegation

Multi-tasking

Communication

Teamwork

Problem solving

Customer relationships

Formation

High school diploma

Outils

Point of Sale (POS)

Apple devices

Description du poste

Ulta Beauty, Inc. is seeking a Lead Cashier to manage guest transactions with excellence at the cashwrap and to help train new cashiers, ensuring performance aligns with loyalty goals and brand standards.

The role emphasizes guest experience, product demonstrations, and coordination with store leadership to meet sales targets while maintaining store decorum and procedures. A flexible schedule is required.