Lead Cashier: Guest Experience & Loyalty Leader

Ulta Beauty, Inc.; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards, while training new cashiers and cross-training associates to support loyalty programs and sales goals. The role emphasizes guest experience, performance, and process compliance.

This position requires leading by example, managing register functions, and maintaining store cleanliness, with a flexible schedule including evenings and holidays.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

Sales ability

Teamwork

Communication

Adaptability

Tech literacy

Education

High school diploma preferred

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards, while training new cashiers and cross-training associates to support loyalty programs and sales goals. The role emphasizes guest experience, performance, and process compliance.

This position requires leading by example, managing register functions, and maintaining store cleanliness, with a flexible schedule including evenings and holidays.