Lead Cashier: Guest Experience & Loyalty Driver

Ulta Beauty, Inc.; Stow (OH); Sur place; USD 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health benefits

Dental & vision

Résumé du poste

Ulta Beauty, Inc. in Ohio seeks a Lead Cashier to ensure fast, accurate guest transactions and maintain pristine cashwrap standards. The LC will train new cashiers and cross-train other associates to improve performance and guest experience.

The role focuses on loyalty, credit handling, and sales targets, while leading by example and collaborating with store leadership. Availability to work flexible hours is required.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsabilités

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Maintain replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain prompt, regular attendance.

Connaissances

Guest service

Sales goals

Multi-tasking

Communication

Team collaboration

Problem solving

Formation

High school diploma

Outils

POS system

Apple devices

Description du poste

Ulta Beauty, Inc. in Ohio seeks a Lead Cashier to ensure fast, accurate guest transactions and maintain pristine cashwrap standards. The LC will train new cashiers and cross-train other associates to improve performance and guest experience.

The role focuses on loyalty, credit handling, and sales targets, while leading by example and collaborating with store leadership. Availability to work flexible hours is required.