Lead Cashier: Guest Experience & Loyalty Champion

Ulta Beauty, Inc.; Hammond (LA); On-site; USD 27,000 - 38,000; Full time

Job summary

Ulta Beauty in Hammond, LA seeks a Lead Cashier to drive guest transactions, loyalty engagement, and store standards. The LC supports cashier training, open/close duties, and cross-training of associates to ensure smooth operations and a premier guest experience.

The role emphasizes delivering exceptional customer service, managing cash, and collaborating with the team to meet sales goals while maintaining a highly organized, welcoming environment across the cashwrap and salesfloor.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS proficiency

Communication skills

Team collaboration

Independent work

Customer relationships

Stress management

Education

High school diploma preferred

Tools

POS system

Apple devices

Job description

Ulta Beauty in Hammond, LA seeks a Lead Cashier to drive guest transactions, loyalty engagement, and store standards. The LC supports cashier training, open/close duties, and cross-training of associates to ensure smooth operations and a premier guest experience.

The role emphasizes delivering exceptional customer service, managing cash, and collaborating with the team to meet sales goals while maintaining a highly organized, welcoming environment across the cashwrap and salesfloor.