Lead Cashier: Guest Experience & Loyalty Champion

Ulta; Goldsboro (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Ulta Beauty is hiring a Lead Cashier to support guest transactions, maintain cashwrap excellence, and lead through daily operations with a focus on loyalty and guest experience. The role involves training new cashiers, supervising checkout tasks, and collaborating with store teams to drive sales while upholding Ulta Beauty standards and policies.

Qualified candidates will have 2 years of relevant experience, strong communication, and the ability to multi‑task in a fast‑paced retail environment.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi‑task and problem‑solve.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest‑friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in‑store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organisation and maintenance of all cashwrap displays, supplies and impulse fixtures to ensure guest‑readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

Leadership

Cash handling

Communication

Teamwork

Multi-tasking

Education

High school diploma preferred

Tools

POS system

Apple devices

Job description

Ulta Beauty is hiring a Lead Cashier to support guest transactions, maintain cashwrap excellence, and lead through daily operations with a focus on loyalty and guest experience. The role involves training new cashiers, supervising checkout tasks, and collaborating with store teams to drive sales while upholding Ulta Beauty standards and policies.

Qualified candidates will have 2 years of relevant experience, strong communication, and the ability to multi‑task in a fast‑paced retail environment.