Lead Cashier: Guest Experience Leader & Coach

Ulta Beauty; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty in Erie, PA is seeking a Lead Cashier to drive guest satisfaction and cashwrap excellence while leading training and ensuring loyalty program engagement. You will guide cashiers, manage open/close procedures, and uphold store standards with a guest-first approach.

The role requires strong communication, teamwork, and flexibility to work days, evenings, weekends, and holidays in a fast-paced beauty retail setting, with a focus on selling and exceptional service.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, including greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS systems

Communication

Teamwork

Customer relationships

Resilience

Education

High school diploma

Tools

POS systems

Apple devices

Job description

Ulta Beauty in Erie, PA is seeking a Lead Cashier to drive guest satisfaction and cashwrap excellence while leading training and ensuring loyalty program engagement. You will guide cashiers, manage open/close procedures, and uphold store standards with a guest-first approach.

The role requires strong communication, teamwork, and flexibility to work days, evenings, weekends, and holidays in a fast-paced beauty retail setting, with a focus on selling and exceptional service.